CUSTOMER SERVICE COUNTER
About The Position
As a Customer Service Counter Associate, you help keep the store connected as a reliable source of information and support. The role works across several store-service areas in a fast-paced department and focuses on providing a positive customer experience. Duties include greeting and assisting customers, answering and routing calls, providing customer charge-account services, preparing purchases and online orders for shipment, handling cash work and bank deposits, and maintaining an organized department. The position is performed on-site and requires availability for day, evening, and weekend shifts.
Requirements
- Be available to work on-site for day, evening, and weekend shifts.
Responsibilities
- Greet customers sincerely, be friendly, and thank every customer.
- Answer a multi-line telephone, assist callers, or direct them to the appropriate area.
- Provide customer charge-account services, including opening accounts, accepting payments, and answering questions.
- Prepare, box, and wrap customer purchases and online orders for shipment.
- Calculate service counter and store cash work and prepare bank deposits.
- Maintain a clean and organized department.
Benefits
- Competitive wages
- Generous merchandise discount
- Comprehensive benefits
- 401(k) retirement plan
- No extended holiday hours
- Promote-from-within philosophy and career opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
