Customer Service & Sales Admin Support
RENSA FILTRATION INC•Carol Stream, IL
•$25 - $28
About The Position
The Customer Service & Sales Support Associate supports customers, sales representatives, and internal operations by providing customer service and administrative assistance. The role is a key customer contact for inquiries, order processing, fulfillment coordination, and day-to-day sales activities. It partners with a leading sales representative to manage the order-to-cash cycle, maintain key accounts, and support customer retention, revenue, and cash flow. Customers include hospital, data center, and commercial accounts.
Requirements
- High school diploma or equivalent.
- Excellent written and verbal communication skills and strong phone etiquette.
- Exceptional attention to detail and strong organizational skills.
- Ability to work independently, collaborate with cross-functional teams, manage multiple priorities, and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word.
- Strong data entry and order processing skills.
Nice To Haves
- Previous experience in customer service, sales support, inside sales, order management, or administrative support.
- Experience in a manufacturing, industrial, distribution, or business-to-business (B2B) environment.
- Experience with ERP and CRM systems; NetSuite experience is a plus.
Responsibilities
- Respond to customer inquiries by phone and email, providing prompt and professional assistance.
- Enter, process, and manage customer purchase orders.
- Create sales orders from approved customer quotes and support timely fulfillment.
- Assist sales representatives with account management, quote preparation, order tracking, and customer follow-up.
- Coordinate order entry, shipment tracking, and delivery schedules.
- Maintain accurate customer records and document interactions in CRM and business systems.
- Schedule meetings, maintain department records, and provide general administrative support to the sales team.
- Manage monthly hospital service account scheduling, tagging, and purchase orders.
- Own billing and collections for specific sales representatives, including generating, reviewing, and issuing customer invoices.
- Work with sales and account managers to resolve billing discrepancies.
- Make professional outbound customer calls for collections.
- Identify past-due accounts and escalate them as appropriate.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
