Customer Support Admin

Caesars Entertainment•Las Vegas, NV

1d•Onsite

About The Position

The Customer Support Administrator supports retail sportsbook operations in Las Vegas, Nevada. Reporting to the Customer Support Manager, the role assists sportsbook employees, processes customer account requests, supports betting kiosk operations, and provides administrative support to the management team. The position contributes to customer experience while working in accordance with department policies and procedures and applicable gaming statutes and regulations.

Requirements

At least 1 year of customer support experience.
Ability to type 35 words per minute.
Ability to multitask.
Ability to work varied shifts, including nights, weekends, and holidays.
Good working knowledge of Microsoft Office, including Outlook, Word, and Excel.
Ability to work independently with minimal supervision.
Confidence assessing situations and making informed decisions.
Ability to work through high-volume and stressful periods.
Good interpersonal communication skills.
Strong problem-solving skills.
Ability to handle a diverse range of activities and effectively prioritize responsibilities.
Ability to sit for extended periods.
Ability to lift, carry, pull, or push 25 pounds.
Ability to type, talk on the phone, and write for extended periods.
Ability to twist, bend, or reach without significant boundaries.
Regular attendance in the office.

Responsibilities

Process Player Rewards accounts.
Process and approve new accounts for the Mobile Betting App.
Update customer accounts.
Generate win/loss statements for customers.
Research lost ticket claims for customers.
Process contest applications.
Send replacement rewards cards to customers.
Research sportsbook cash discrepancies.
Apply approved promotional rewards to customer accounts.
Monitor self-betting kiosks for underage individuals and banned patrons.
Monitor self-betting kiosks for issues and request maintenance when required.
Process administrative support emails in a timely manner.
Organize and file documents for scanning.
Follow department policies and procedures to comply with gaming statutes and regulations.
Retain documents, including removing account applications as required by compliance.