SALES SUPPORT ADMIN

Grandstand Glassware & Apparel • Lawrence, KS

1d • $20 - $24

About The Position

The Sales Support Admin provides administrative support to Grandstand’s sales floor and team. The role manages, places, and tracks customer orders through delivery, while coordinating with external customers and internal departments to ensure orders and related service needs are handled accurately and effectively. The position may support Account Managers, Account Specialists, Order Processors, and other sales department roles, and serves as a customer-facing representative of Grandstand.

The Sales Support Admin builds and retains customer relationships, resolves customer issues, supports cross-selling and up-selling, maintains customer and order information in CRM and ERP tools, and communicates order updates and product information. The role also shares customer and product feedback with relevant departments and contributes information to weekly sales meetings. It is classified as non-exempt and reports to the Director of Sales and Marketing.

Requirements

• High school diploma or GED.
• One year of sales experience preferred; customer service experience is accepted.
• Ability to communicate effectively, present information, and respond to questions verbally and in writing.
• Ability to organize, multitask, and work in a fast-paced environment with accuracy, attention to detail, and timeliness.
• Ability to work independently and as part of a team.
• Ability to exercise common sense and good judgment.
• Demonstrated initiative and critical-thinking ability.
• Strong interpersonal communication skills and ability to establish and maintain effective working relationships across all levels of the company.
• Poise, tact, and diplomacy when handling information and situations.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Positive and professional attitude for establishing and maintaining effective working relationships.
• Regular and reliable attendance, dependability, and punctuality.

Nice To Haves

• Bachelor’s degree in business, sales, marketing, or a relevant field.
• Knowledge of CRM and/or ERP software.
• Knowledge of the craft beverage industry.
• Experience with Mac.

Responsibilities

• Provide support for sales department roles as needed, including Account Managers, Account Specialists, and Order Processors.
• Manage and place orders and track products and services through delivery.
• Represent Grandstand to clients and build relationships to add and retain customers.
• Manage and resolve customer issues promptly, conduct or monitor follow-up, and make decisions on refunds.
• Advocate for customers internally by assisting other departments with solution support.
• Verify leads and add them to the database.
• Cross-sell and up-sell to current customers by identifying products and programs that meet their needs.
• Provide customers with service and product information and maintain strong knowledge of offerings.
• Send customers updates and order confirmations and obtain notification of changes or incorrect or missing information.
• Maintain accurate order due dates by verifying inventory and production timelines.
• Maintain and update customer records in company CRM and ERP tools, including billing and shipping information, contacts, correspondence logs, projects, orders, and notes.
• Provide service and product feedback to relevant company departments.
• Provide input at weekly sales meetings regarding customer issues, inquiries, products, and requests.
• Perform additional duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED