B2B Pet Sales Support Admin

Post Consumer Brands•Lakeville, MN

10h•Hybrid

About The Position

Join a collaborative team supporting Post Consumer Brands' growing B2B Pet business. In this role, you'll work closely with the Project Manager, Sales team, Customer Service team, and our customers to help ensure projects move forward, customer needs are met, and critical business processes stay organized and accurate. This position plays an important role in supporting current customer relationships, new customer development, and day-to-day operational execution. The ideal candidate is highly organized, customer-focused, and comfortable working with multiple priorities at once. Success in this role comes from building strong relationships, maintaining accuracy, communicating effectively, and confidently driving tasks to completion across a variety of stakeholders.

Requirements

Position can be Hybrid in Fenton, MO or in a Remote approved state.
High School Diploma required
Minimum of four years of related professional experience
Intermediate to advanced proficiency in Microsoft Office applications, including Excel, Outlook, Word, PowerPoint, and Access, or comparable spreadsheet-related experience
Experience managing multiple priorities and deadlines in a fast-paced environment
Strong written and verbal communication skills
Ability to apply basic mathematical concepts in day-to-day business activities
Ability to maintain confidentiality and handle sensitive information with discretion

Nice To Haves

Experience in a food manufacturing environment preferred
Customer service, sales support, project support, or order management experience preferred
Experience working with customer portals and customer-facing business processes preferred

Responsibilities

Serve as a primary point of contact for customer questions and requests, directing inquiries to the appropriate resources when needed
Deliver a high level of professionalism and customer service through phone, email, and written communications
Manage customer portals and maintain accurate, current customer information and documentation
Coordinate customer sample requests and other customer support activities
Support customer onboarding and development efforts by assisting the B2B Pet sales team and Project Manager
Monitor project timelines and assist in keeping customer and internal projects moving toward completion
Act as a backup for customer service order entry activities and related support functions
Communicate updates, information, and customer needs effectively across internal teams
Maintain accurate documentation and ensure compliance with customer and company requirements
Track and support customer satisfaction objectives through responsive service and follow-through
Protect confidential business, customer, and company information
Support additional projects and responsibilities as assigned