Customer Service Support Representative - Onsite

Labcorp•Itasca, IL

1d•$19 - $25•Onsite

About The Position

Labcorp is seeking an on-site Customer Service Representative in Itasca, Illinois. The representative serves as a liaison between Labcorp, its customers, and patients, resolving routine service requests and providing clear, professional assistance through calls and online channels. The position includes researching questions across multiple databases, communicating test results, reviewing test forms, and maintaining medical records and customer data in accordance with HIPAA requirements. The role also contributes to customer satisfaction and business performance initiatives. The schedule is Monday through Friday, 11:00 a.m. to 7:30 p.m., with rotating holidays. Flexibility to work overtime or other shifts may be needed based on business needs. The stated pay range is $18.50–$25.00. Eligible employees regularly scheduled for at least 20 hours per week may receive benefits including medical, dental, vision, life, short- and long-term disability, 401(k), paid time off or flexible time off, tuition reimbursement, and an employee stock purchase plan. Eligibility rules and exceptions apply.

Requirements

High school diploma or GED.
At least 3 months of customer service experience.
Proficiency with Microsoft Office programs.
Professionalism and a strong customer service orientation.
Ability to work independently and as part of a team.
Attention to detail and ability to prioritize and multitask.
Ability to work in a fast-paced production environment and meet established turnaround times.
Strong written and verbal communication skills.
Ability to handle the physical requirements of the position.
Flexibility to work overtime or other shifts depending on business needs.

Nice To Haves

Associate's degree.
At least 3 months of contact center or call center experience.
At least 3 months of healthcare industry experience, such as in a physician's office or hospital.
Bilingual in Spanish.
Experience with Salesforce.com and/or Laboratory Information Systems.

Responsibilities

Serve as a liaison between Labcorp, its customer base, and patients.
Resolve routine customer requests about products or services through inbound or outbound calls or the Internet.
Communicate with customers courteously, professionally, and in accordance with protocol procedures.
Inquire about, clarify, and confirm customer requirements and understanding of solutions.
Provide additional customer education and information as needed.
Qualify and establish inbound new customers requesting Labcorp products and services.
Use multiple databases to research complex issues and questions.
Notify clients of test results in a timely and accurate manner.
Review test forms for accuracy and report discrepancies.
Participate in activities designed to improve customer satisfaction and business performance.
Provide administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance.