Customer Service Representative - Onsite

Labcorp • Itasca, IL

3d • $18 - $22 • Onsite

About The Position

Labcorp is seeking an on-site Customer Service Representative to join its team in Itasca, Illinois. The role serves as a liaison among Labcorp, its customers, and patients, handling customer requests, providing education and information, and supporting accurate and timely communication of test results. The representative also performs administrative and records-management tasks while maintaining HIPAA compliance.

The schedule is Monday through Friday, 10:30 a.m. to 7:00 p.m. The listed pay range is $18.40 to $22.00. Labcorp describes opportunities for career growth, continuous learning, professional challenges, and meaningful work supporting health outcomes.

Requirements

• High school diploma or equivalent.
• At least 3 months of customer service experience.
• Proficiency with Microsoft Office programs.
• High level of professionalism and strong customer service orientation.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to prioritize and multitask.
• Ability to work in a fast-paced production environment and meet established turnaround times.
• Strong written and verbal communication skills.
• Ability to handle the physical requirements of the position.
• Flexibility to work overtime or other shifts depending on business needs.

Nice To Haves

• Associate's degree.
• At least 3 months of experience in a contact center or call center environment.
• At least 3 months of healthcare industry experience, such as in a physician's office or hospital.
• Experience with Salesforce.com and/or Laboratory Information Systems.

Responsibilities

• Act as a liaison between Labcorp, its customer base, and patients.
• Resolve routine customer requests regarding products or services through inbound or outbound calls or the Internet.
• Communicate with customers courteously, professionally, and in accordance with protocol procedures.
• Inquire about, clarify, and confirm customer requirements and understanding of solutions.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting Labcorp products and services.
• Use multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report discrepancies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Provide administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability
• 401(k) plan
• Paid Time Off (PTO) or Flexible Time Off (FTO), subject to schedule and eligibility
• Tuition reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED