(onsite) Customer Service Representative
MedSrv•Chattanooga, TN
•Onsite
About The Position
MedSrv, LLC is seeking Customer Service Representatives to join its growing SBO Call Center team. The role handles inbound and outbound calls and provides service to patients with a focus on whole-person health. Representatives help patients navigate their healthcare financial journey with empathy, clarity, and professionalism. The position is onsite at Walker Rd, Chattanooga, Tennessee 37421, and is full-time, with pay of $17.00 per hour.
Requirements
- Excellent communication skills, including active listening.
- Service-oriented approach and ability to resolve customer grievances.
- Proficient computer skills and ability to learn new software.
- High school diploma or equivalent.
Nice To Haves
- Customer service experience preferred.
Responsibilities
- Interact with customers by telephone, email, and online chat to provide support and information on products or services.
- Field customer questions and complaints, referring issues beyond the representative’s knowledge to the assigned specialist or other appropriate staff.
- Take appropriate actions to resolve customers’ problems and concerns.
- Maintain customer accounts and records of interactions, including details of inquiries, complaints, or comments.
- Perform other related duties as assigned.
Benefits
- Supportive, inclusive, and casual work environment.
- Training and development to help employees grow.
- No weekends.
- Competitive benefits.
- Paid time off.
- 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
