Customer Service Representative - Onsite

Teleperformance • McAllen, TX

1d • Onsite

About The Position

This onsite Customer Service Representative role in McAllen, Texas, serves as a primary point of contact for clients, managing inbound and outbound communications using web-based tools. The representative responds to customer questions and concerns, works to resolve issues efficiently, and helps deliver a positive customer experience in a high-velocity environment. Interactions may take place by phone, email, chat, or social media. The position may also involve processing payment requests and upselling when required.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be at least 18 years old.
• Ability to type at least 25 words per minute.
• Entry-level network troubleshooting ability.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Commitment to following established procedures and providing customer service.
• Ability to collaborate effectively with team members, supervisors, and support departments.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Ability to adapt to feedback and evolving policies and work within a structured schedule that includes a variety of shifts.
• Strong critical thinking and proactive, solution-oriented problem-solving skills.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers by phone, email, chat, and/or social media to address questions and concerns.
• Attempt to resolve and de-escalate issues calmly.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible payment processing.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell when required.

Benefits

• Eligible team members may receive medical, vision, and dental coverage.
• Employment Assistance Programs and health and personal time off (HPT), as eligible.
• Leave programs, as eligible.
• Competitive 401(k) plans.
• Life insurance.
• Supplemental medical coverage and critical care insurance.
• Pet insurance.
• Flexible spending account (FSA) plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED