Customer Service Representative - Onsite

Teleperformance • McAllen, TX

3d • Onsite

About The Position

This onsite position in McAllen, Texas, serves as a primary point of contact for clients, managing inbound and outbound communications and resolving inquiries using web-based tools. The role focuses on providing a seamless, positive customer experience in a high-velocity environment. Representatives communicate with customers through phone, email, chat, and/or social media; address questions and concerns; and may assist with payment processing or upselling when required. The posting describes TP as a global digital business services company supporting brands and communities worldwide.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Entry-level network troubleshooting ability.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Commitment to following established procedures and being customer-service driven.
• Ability to collaborate with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Outstanding communication, listening, and analytical skills.
• Strong organizational and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-mindedness toward feedback and evolving policies, and ability to work within a structured schedule that includes a variety of shifts.
• Critical thinking skills to analyze customer issues and make informed decisions.
• Proactive, solution-oriented approach focused on creating a positive customer experience.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Find innovative ways to respond to varying customer questions, issues, and concerns.
• Connect with customers via phone, email, chat, and/or social media to address questions and concerns.
• Attempt to resolve and de-escalate issues calmly.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible payment processing.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Benefits

• Eligible team members may have access to medical, vision, and dental health benefits.
• Employment Assistance Programs and health and personal time off (HPT), and leave programs as eligible.
• 401(k) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account (FSA) plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED