Customer Service Representative (Onsite)

Garber Electrical Contractors•Orange Township, OH

1d•$20 - $25•Onsite

About The Position

Garber Electrical Contractors is an innovative leader in electrical and building technology. The Customer Service Representative serves as the front-line point of contact for Construction and Electrical customers, creating a polished first impression and keeping information flowing. The role provides service by phone, in person, and through electronic correspondence, including to internal customers, while maintaining a clean, organized, and welcoming lobby and front desk. The representative also manages mail, shipments, office equipment, and office and breakroom supply levels; processes documents in Spectrum; handles incoming payments; and supports the administrative team. The workday includes answering phones promptly, coordinating messages and updates across teams, assisting walk-ins, preparing shipments, and restocking supplies. The position requires the ability to sit for extended periods, lift up to 40 pounds, and safely use stairs.

Requirements

Two years of related customer service experience.
Excellent written and verbal communication skills, patience, and active listening.
Strong organization, confidentiality, and time-management skills.
Proficiency with Microsoft Office.
Ability to sit for extended periods.
Ability to lift up to 40 pounds.
Ability to safely use stairs.

Nice To Haves

Notary preferred.

Responsibilities

Deliver outstanding service by phone, in person, and through electronic correspondence, including to internal customers.
Keep the lobby and front desk clean, organized, and welcoming.
Manage mail, shipments, office equipment, and office and breakroom supply levels.
Process documents in Spectrum and handle incoming payments.
Support the administrative team and assist with other assigned tasks.
Coordinate messages and updates across teams.