Customer Service Support Coordinator II

Elyon International•Colorado Springs, CO

12d

About The Position

The Customer Service Support Coordinator II reviews and validates sales order information, enters complete and accurate orders into the computer system, and confirms order details and expected delivery timelines with customers. The role monitors orders from creation through delivery and invoicing, follows standard procedures, and takes action to support timely processing and resolve potential issues. It also prepares monthly order-receipt reports and handles approved customer requests related to product returns, credits, debits, and delivery options and schedules.

Requirements

High school diploma or vocational education.
No prior experience required.

Nice To Haves

Supply Chain Management (SCM).
Enterprise Resource Planning (ERP) systems.
Order management software.
Data analysis and interpretation.
Data management.
Documentation and reporting.
Customer Relationship Management (CRM) software.
Order fulfillment.

Responsibilities

Review and validate sales order data for accuracy and completeness.
Enter required order information into the computer system to support accurate delivery-date determination.
Confirm order details and expected delivery timelines with customers.
Monitor sales-order progress and intervene as needed to support timely processing and address potential issues.
Follow standard working procedures for consistent and accurate order processing.
Oversee sales orders from creation through delivery and invoicing.
Prepare monthly reports on order receipts, volumes, patterns, and trends.
Handle requests under established protocols, including creating approved product return orders, processing credits and debits, and assessing delivery options and schedules.