Account Customer Service Coordinator II
About The Position
Ryder is hiring an Account Customer Service Coordinator for its Supply Chain Solutions division in New Albany, Ohio. This role manages the day-to-day needs of Ryder’s eCommerce customers and serves as their representative in the warehouses, helping ensure customer expectations are exceeded. The coordinator supports the Customer Success Manager by responding to inquiries about fulfillment orders, inventory, and other customer needs, and collaborates with internal teams to identify performance or expectation gaps and carry them through to resolution. The position includes monitoring performance and quality, analyzing trends and root causes, preparing reports and customer-specific information, supporting improvement initiatives, and preparing for monthly and quarterly client account reviews. The role works Monday through Friday, with a schedule of 8/9 a.m. to 5/6 p.m. The hourly pay range is $20 to $25, depending on experience. Travel is not required.
Requirements
- Bachelor’s degree in Business, Logistics, or Transportation.
- At least two years of industry-related experience.
- At least two years of experience in fulfillment and logistics.
- Advanced working knowledge of FBAP, TIS, ROL, and TM systems.
- Advanced knowledge of statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, and ILPS.
- Strong verbal and written communication skills.
- Strong planning and organizational skills.
- High degree of initiative.
- Analytical and problem-solving skills.
- Ability to interpret complex statistical data.
- Computer literacy, including Microsoft Office (Excel, Word, Access, and PowerPoint) and internet use for work-related matters.
- Customer service skills.
- Excellent interpersonal skills.
- Detail-oriented and customer-focused.
- Authorization to work for any employer in the United States without current or future visa sponsorship.
Nice To Haves
- Bachelor’s degree in Business, Logistics, or Transportation is described as preferred in the opening qualifications.
- At least two years of industry-related experience is described as preferred in the opening qualifications.
- At least two years of fulfillment and logistics experience is described as preferred in the opening qualifications.
- Ability to develop and deliver effective presentations.
Responsibilities
- Interact with clients and the Customer Success Manager to resolve problems or issues.
- Monitor and manage key performance indicators and conduct root cause analysis using operating systems.
- Provide support functions, including accurate and timely data processing, reporting and analysis, and responses to customer-specific inquiries as directed by the Customer Success Manager.
- Work with internal subject matter experts to resolve problems and support projects.
- Prepare required reports and other support documents.
- Support and develop improvement initiatives in coordination with the Customer Success Manager.
- Prepare materials for client quarterly and monthly account reviews.
- Evaluate, quantify, and present continuous improvement opportunities for assigned accounts.
- Monitor quality.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision benefits start after 30 days.
- 401(k) savings plan with company match.
- Discounted employee stock purchase options.
- Employee discounts on tools, cars, appliances, travel, and other items.
- Paid major holidays.
- Paid time off within the first year.
- Up to 12 weeks of paid maternity leave.
- Life insurance and disability insurance options.
- Paid time off for vacation, illness, bereavement, family, and parental leave.
- The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
