Account Customer Service Coordinator

Ryder Supply Chain Solutions • New Albany, OH

7d • $20 - $25 • Onsite

About The Position

The Account Customer Service Coordinator I builds, maintains, and strengthens relationships with key clients while providing a high level of service. The role takes a proactive approach to client service by identifying and resolving jeopardy orders, identifying operational challenges, and bringing internal departments together to address problems. The position is based in New Albany, Ohio, within Ryder’s Supply Chain Solutions division, and is paid hourly at $20–$25 per hour based on experience. The schedule is Monday through Friday, with hours of 8/9 a.m. to 5/6 p.m.

The coordinator serves as a subject matter expert for assigned clients, manages client-specific orders and reports, and works with internal departments and field operations to address service issues and improve outcomes. The role also includes leading or participating in client service calls and internal meetings focused on metrics, trends, and opportunities for improvement.

Requirements

• High school diploma or GED.
• At least 3 years of experience in a customer service role or equivalent.
• Strong verbal and written communication skills.
• Problem-solving skills.
• Ability to handle multiple priorities simultaneously.
• Time-management and priority-setting skills.
• Ability to read or listen to and understand communicated information and ideas.
• Beginner-level basic math skills.
• Advanced proficiency in Microsoft Office products, including Access, Excel, Word, PowerPoint, and Outlook.
• Authorization to work for any employer in the United States without current or future visa sponsorship.

Nice To Haves

• At least 1 year of experience in related Client Account Specialization.

Responsibilities

• Build and maintain strong working relationships with assigned clients and respond promptly to inquiries by email or phone.
• Prepare, update, and develop client jeopardy-order reports; publish them internally each day and ensure internal departments review them and provide solutions.
• Serve as the subject matter expert for assigned clients by understanding their SOPs and expectations, and support other departments and field locations regarding those clients.
• Identify and analyze trends and patterns in operational issues that cause jeopardy situations, and provide direction, support, and information to internal departments to resolve client issues.
• Manage VIP orders or requests from assigned clients to ensure delivery according to client expectations.
• Lead or participate in daily, weekly, or monthly service calls with assigned clients, and lead internal conference calls as needed to discuss service metrics and improvement opportunities.
• Prepare and work on client-specific reports, including open order, return, and EMC reports.
• Provide direction to Customer Service Representatives assisting assigned clients.
• Implement continuous improvement initiatives to improve service for assigned clients.
• Participate in daily operational calls and provide field operations with updates about assigned clients; participate in client-specific meetings and presentations.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits starting at 30 days.
• 401(k) savings plan with company match.
• Discounted employee stock purchase options.
• Employee discounts on tools, cars, appliances, travel, and more.
• Paid major holidays.
• Paid time off within the first year.
• Up to 12 weeks of paid maternity leave.
• Life insurance and disability insurance options for full-time positions.
• Paid time off for vacation, illness, bereavement, family, and parental leave for full-time positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED