Customer Service -- Account Coordinator

Great Northern•Fontana, CA

About The Position

Partners with an outside Account Manager to facilitate the sale of packaging products. Manages and coordinates customer orders and inquiries and interfaces with manufacturing and shipping personnel to ensure customers receive quality products as purchased. The position coordinates customer service and order activity, including pricing, quotes, order tracking, new customer documentation, complaint resolution, artwork approvals, and account coordination.

Responsibilities

Coordinate with the Account Manager on existing and new business opportunities.
Process inquiries regarding orders, price requests, basic product information, ship-date verification, order expediting, and sample orders.
Review orders for accuracy, calculate and verify product pricing according to established company schedules, and enter customer, product, board, pricing, quantity, and ship-date information.
Prepare price quotes by obtaining freight rates and creating and forwarding quotes to customers.
Expedite product orders through manufacturing and shipping.
Create, update, and maintain account price pages.
Create new customers in the CRM database and collect required documents from potential new customers.
Resolve customer complaints and process credits as needed.
Process artwork and design requests and obtain approval for print requests.
Contact customers with past-due invoices.
Coordinate cross-territory sales with other Account Coordinators and Account Managers.
Connect, assist, and redirect phone calls and emails.

Benefits

Competitive 401(k) with company match and a historically generous profit-sharing retirement savings contribution
Paid vacation during the first year of employment
10 paid holidays per year
Medical plan options
Dental insurance
Vision insurance
Company-provided life insurance
Opportunity to purchase additional life insurance
Free near-site clinic for team members and their families
On-site nurse
Opportunities to advance career and compensation level
Health/fitness reimbursement