Customer Service -- Account Coordinator

Great Northern•Fontana, CA

1d•$26

About The Position

The Account Coordinator partners with an outside Account Manager to facilitate sales of packaging products. The role manages and coordinates customer orders and inquiries and works with manufacturing and shipping personnel to help ensure customers receive quality products as purchased. The successful candidate takes pride in their work, is punctual and safety-conscious, works effectively with others, remains optimistic, takes ownership of responsibilities, and seeks opportunities for continuous improvement. Great Northern describes the workplace as collaborative, team-first, safe, clean, enjoyable, and predictable. The company is a privately owned paper-based packaging manufacturer whose products are described as sustainable and eco-friendly.

Responsibilities

Coordinate with the Account Manager on existing and new business opportunities.
Process inquiries about orders, price requests, basic product information, ship-date verification, order expediting, and samples.
Review orders for accuracy; calculate and verify product pricing using established company schedules; and enter customer, product, board, pricing, quantity, and ship-date information.
Prepare price quotes, including obtaining freight rates and creating and forwarding quotes to customers.
Expedite product orders through manufacturing and shipping.
Create, update, and maintain account price pages.
Create new customers in the CRM database and collect necessary documents from potential new customers.
Resolve customer complaints and process credits as needed.
Process artwork and design and obtain approval for print requests.
Contact customers with past-due invoices.
Coordinate with other Account Coordinators and Account Managers on cross-territory sales.
Connect, assist, and redirect phone calls and emails.

Benefits

Competitive 401(k) with company match and a historically generous profit-sharing retirement savings contribution
Paid vacation during the first year of employment
10 paid holidays per year
Medical plan options
Dental insurance
Vision insurance
Company-provided life insurance
Opportunity to purchase additional life insurance
Near-site clinic provided free of charge to team members and their families
On-site nurse available for team members
Opportunities to advance career and compensation level
Health/fitness reimbursement
Opportunities to learn new skills and acquire knowledge for advancement into higher-paying positions