Customer Account Coordinator

International Paper•Streetsboro, OH

3d•$54,740 - $64,400

About The Position

The Customer Account Coordinator serves as the primary point of contact for International Paper customers and is responsible for helping provide a world-class customer experience while supporting site objectives. The role coordinates customer orders from purchase order receipt through manufacturing and delivery, ensuring that materials, tooling, production plans, and shipping arrangements support customer commitments. The coordinator works closely with customers and teams across operations, shipping, maintenance, design, sales, pricing, and manufacturing. Responsibilities include managing customer inventory and pricing information, coordinating new customer items, monitoring order status and fulfillment, resolving order and quality issues, supporting accounts receivable accuracy, and preparing reports and forecasts. The position requires sound judgment, strong administrative and communication skills, technical and business problem-solving, and the ability to work independently with minimal oversight.

Requirements

High school diploma/GED or an undergraduate degree.
Ability to perform basic math, including working with fractions and percentages and manipulating and recording figures for quantities, estimates, and quotations.
High proficiency in Microsoft Office, specifically Excel and Word.
Strong written and verbal communication skills.
Customer focus, decision-making, attention to detail, integrity and trust, perseverance, composure, teamwork, relationship building, multitasking, ability to work under pressure, flexibility, quick learning, problem solving, and listening skills.

Nice To Haves

Three years of customer service experience is highly preferred.

Responsibilities

Serve as the primary point of contact for customers and help ensure a world-class customer experience.
Convert customer purchase orders into manufacturing production orders and ensure raw materials and tooling are ordered to support production.
Communicate with internal and external customers about order status, estimates and quotations, order changes, and confirmations.
Monitor and manage customer inventory levels, including warehoused items, replenishment orders, FIFO practices, and potential obsolescence.
Investigate and resolve order discrepancies, quality complaints, overdue accounts receivable, aged inventory, customer credits or debits, make-up orders, and returned or reworked items.
Maintain relationships and communicate daily with operations, shipping, and maintenance representatives about plant activities that may affect customer fulfillment.
Understand plant manufacturing capabilities and make daily decisions that balance customer satisfaction with plant capacity.
Coordinate with design, sales, pricing, and operations teams to implement new customer items.
Establish, manage, and enforce correct order unitization, and apply knowledge of pricing models and variable contribution levels.
Participate in plant non-price improvement initiatives, particularly those involving aged inventory, trailer utilization, and operational efficiencies.
Provide order, sales, and inventory data and create customer-specific reports, including status updates, order prioritization, MSF delivery, on-time delivery, and warehoused inventory status.
Coordinate internal and external vendors to ensure tooling, artwork, and CADs are approved by customers and provided to manufacturing.
Observe and report noteworthy customer concerns or trends to plant management and sales teams.
Participate in production meetings and track orders from receipt of roll-stock through final delivery, ensuring production steps and shipping plans meet customer commitments.
Maintain accurate customer price lists and investigate weekly accounts receivable reporting discrepancies to support correct pricing and timely payment.
Provide forecasts to plant management and sales teams using customer input and historical trends.
Conduct quality assurance checks on technical specifications used to quote new business.
Communicate customer expectations and requests to scheduling, manufacturing, and shipping departments.
Work independently with minimal oversight.