Customer Account Coordinator

International Paper • Utica, NY

2d • Onsite

About The Position

The Customer Account Coordinator communicates with customers, estimates and enters orders, and performs activities that support customer relationships and Sales, Manufacturing, and shipping operations. The role requires a basic understanding of manufacturing processes and collaboration with production staff to achieve on-time customer deliveries. The coordinator manages multiple small-to-medium customer accounts with high complexity; enters customer orders and associated production orders; purchases required materials; generates shipping documentation; responds to customer inquiries and complaints; uses Visual Manufacturing and SAP systems; and prepares customer order and sales activity reports.

Requirements

• High school diploma or GED.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication skills.
• Organizational skills and ability to multitask.
• Ability to be a self-starter and work well within a team environment.

Nice To Haves

• Preferred experience working in a manufacturing environment.
• Five years of customer relations experience preferred.
• Action oriented.
• Resilient.
• Customer focused.
• Instills trust.

Responsibilities

• Communicate with customers about order status, quotations, order changes and confirmations, complaints, and questions.
• Estimate and enter customer orders and generate associated production orders.
• Purchase all required materials for orders.
• Generate necessary shipping documentation.
• Work with production staff to achieve on-time customer deliveries.
• Use Visual Manufacturing and SAP systems to support customer deliveries.
• Prepare customer order and sales activity reports.
• Support Sales, Manufacturing, and shipping operations and maintain excellent customer relationships.
• Manage multiple small-to-medium customer accounts with high complexity.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED