Customer Service Account Coordinator

L2 Brands•Penn Township, PA

11d•Onsite

About The Position

L2 Brands is hiring a Customer Service Account Coordinator to manage an assigned group of customer accounts and help ensure orders stay on track from start to finish. The role involves answering customer questions, processing orders and updates, resolving issues, maintaining customer records, and coordinating with internal teams. It is suited to someone who is organized, communicates professionally, can handle multiple tasks while maintaining attention to detail, and takes pride in accurate work. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening or weekend work during peak seasons is voluntary. The role is based in Hanover, Pennsylvania, in a quiet, structured work environment with scheduled breaks.

Requirements

High school diploma or GED.
At least 2 years of customer service experience; office or call center experience is preferred.
Strong written and verbal communication skills.
Comfort using computers and learning new systems.
Ability to stay focused in a quiet, structured work environment with scheduled breaks.
Ability to stay organized, manage multiple tasks, and maintain attention to detail.

Nice To Haves

Office or call center customer service experience.

Responsibilities

Serve as the primary contact for assigned customer accounts.
Answer customer questions by phone and email professionally.
Process orders, updates, and returns accurately and efficiently.
Troubleshoot issues and find solutions independently.
Coordinate with Production, Merchandising, and Sales teams to keep orders moving.
Maintain organized records and detailed customer notes.
Help create a positive experience in every customer interaction.