Account Customer Service Coordinator

Ryder • New Albany, IN

5d • Onsite

About The Position

Ryder is hiring an Account Customer Service Coordinator I for its Supply Chain Solutions division in New Albany, Ohio. The role builds, maintains, and strengthens relationships with key clients and provides a high level of customer service. The coordinator takes a proactive approach to client service by identifying and resolving jeopardy orders, recognizing operational challenges, and bringing internal departments together to address problems.

The position involves responding to client inquiries, preparing and maintaining reports, understanding client-specific standard operating procedures and expectations, and coordinating with internal teams and field locations. The coordinator also manages VIP orders, supports continuous improvement, participates in client and operational calls, and provides direction to Customer Service Representatives assisting assigned clients.

This is an hourly position paying $20–$25 per hour, depending on experience. The schedule is Monday through Friday, with a start time of 8 or 9 a.m. and an end time of 5 or 6 p.m. Candidates must be authorized to work in the United States without current or future visa sponsorship.

Requirements

• High school diploma or GED.
• Three or more years in a customer service role or equivalent.
• Strong verbal and written communication skills.
• Problem-solving skills.
• Ability to handle multiple priorities simultaneously.
• Time-management and priority-setting skills.
• Ability to understand communicated information and ideas by reading or listening.
• Beginner-level basic math skills.
• Advanced proficiency in Microsoft Office products, including Access, Excel, Word, PowerPoint, and Outlook.
• Authorization to work for any employer in the United States without current or future visa sponsorship.

Nice To Haves

• One or more years of experience in related client account specialization.

Responsibilities

• Build and maintain strong working relationships with assigned clients.
• Respond promptly to client inquiries by email and phone.
• Prepare, update, and develop client jeopardy-order reports; publish them internally each day and ensure departments review and address the orders.
• Serve as the subject matter expert for assigned clients by understanding their standard operating procedures and expectations.
• Support other departments and field locations regarding assigned clients.
• Identify and analyze trends and patterns in operational issues causing jeopardy situations.
• Provide direction, support, and information to internal departments to resolve client issues.
• Manage VIP orders or requests to ensure delivery according to client expectations.
• Lead or participate in daily, weekly, and monthly service calls with assigned clients.
• Lead internal conference calls as needed to discuss service metrics and areas of opportunity.
• Prepare client-specific reports, including open-order, return, and EMC reports.
• Provide direction to Customer Service Representatives assisting assigned clients.
• Implement continuous improvement initiatives to improve client service.
• Participate in daily operational calls and update field operations about assigned clients.
• Participate in meetings and presentations specific to assigned clients.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, and vision benefits starting after 30 days.
• 401(k) retirement savings plan with company match.
• Discounted employee stock purchase options.
• Employee discounts on tools, cars, appliances, travel, and more.
• Paid major holidays.
• Paid time off within the first year.
• Up to 12 weeks of paid maternity leave.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family leave, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED