Customer Service Account Coordinator

L2 Brands • Penn Township, PA

4d

About The Position

L2 Brands is hiring a Customer Service Account Coordinator to manage a group of customer accounts and help ensure orders remain on track from start to finish. The role involves answering customer questions, resolving issues, processing orders and updates, and maintaining organized account records. The coordinator works with Production, Merchandising, and Sales to move orders forward and provide a positive customer experience.

The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening or weekend work during peak seasons is voluntary. The role is suited to someone who values structure and clear processes, stays organized while managing multiple tasks, communicates professionally, and pays close attention to detail.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience; office or call center experience preferred.
• Strong written and verbal communication skills.
• Comfort with computers and learning new systems.
• Ability to stay focused in a quiet, structured work environment with scheduled breaks.

Nice To Haves

• Office or call center customer service experience.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Answer customer questions by phone and email professionally.
• Process orders, updates, and returns accurately and efficiently.
• Troubleshoot issues and find solutions independently.
• Work with Production, Merchandising, and Sales teams to keep orders moving.
• Maintain organized records and detailed customer notes.
• Help create a positive experience during every customer interaction.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life insurance
• Employee assistance program
• Paid time off
• Paid holidays
• Opportunities to grow your career within the company
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED