Customer Support Coordinator
Element Materials Technology•Charlotte, NC
•$28 - $32
About The Position
Element has an opportunity for a Customer Support Coordinator. This role supports clients by responding flexibly and promptly to their needs and delivering efficient, excellent service. The position includes customer engagement, greeting visitors, data entry, relationship management, quoting and invoicing, coordinating with internal departments, and providing customers with service and order updates. The role also requires building knowledge of Element's services and following company policies and applicable safety, environmental, and corporate governance laws.
Requirements
- Kind and amiable demeanor.
- Well-developed oral and written communication skills to meet a variety of communication needs.
- Strong interpersonal skills that foster open upward and downward communication based on mutual respect.
- Proficiency in Microsoft applications, including Outlook, Word, Excel, and PowerPoint.
- Ability to read and interpret documents such as customer quotes and contracts, marketing materials, drawings, and customer testing specifications.
- Ability to solve practical customer problems.
Nice To Haves
- Three years of customer service experience preferred.
- Bachelor's degree preferred.
- Experience interpreting testing procedures and requirements desired.
Responsibilities
- Proactively engage with customers by phone, email, and web conferencing.
- Greet customers and service professionals as they enter the building.
- Complete data entry, including order entry and certification submissions.
- Manage relationships with customers.
- Obtain pricing and lead times from standard price lists.
- Work with departments to resolve complaints.
- Process sales invoices, prepare quotes, and provide status reports to clients.
- Handle requests for information, such as shipping and delivery dates, when applicable.
- Build and maintain working knowledge of Element Materials Technology service offerings, and participate in training and coaching opportunities.
- Ensure compliance with Element Materials Technology policies, including terms and conditions, trade compliance, ITAR, treatment of others, moral code of conduct, and the employee handbook.
- Ensure adherence to applicable laws concerning safety, the environment, and corporate governance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
