Patient Service Coordinator
ProMedica • Elmore, AL6d
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Patient Service Coordinator - Internal Medicine Elmore
ProMedica•Elmore, AL
About The Position
The Patient Service Coordinator is the first team member patients interact with at the physician practice and is responsible for creating a positive, welcoming experience. The role includes greeting and registering patients, answering phone calls, taking messages, scheduling and rescheduling appointments, and maintaining the provider's schedule. The coordinator also assists clinical staff with outgoing calls to patients, pharmacies, and other providers as needed. These accountabilities describe the general nature and level of the work and are not exhaustive.
Requirements
- High school diploma or equivalent.
- One year of experience in a customer service or clerical setting.
Nice To Haves
- Associate degree.
- Working knowledge of medical terminology, third-party billing, and referral procedures.
- Experience with EPIC EMS.
- Three years of experience in a clerical or office function.
- One year of experience in a medical office setting.
Responsibilities
- Greet and register patients.
- Answer phone calls and take messages.
- Schedule and reschedule patient appointments.
- Maintain the provider's schedule.
- Assist clinical staff with outgoing calls to patients, pharmacies, and other providers as needed.
Benefits
- Flexible benefits, including compensation and programs to support employees' families, finances, and personal well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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