Senior Service Coordinator

Daikin Applied Americas•Romeoville, IL

4d•$70,000 - $100,000

About The Position

Thermosystems, a Daikin group member and commercial HVAC manufacturer’s representative, is hiring a Senior Service Coordinator for its Romeoville, Illinois location. The role manages the service department’s daily operations, including scheduling, customer communication, technician dispatch, and project coordination. The coordinator helps drive efficiency, financial accuracy, and customer satisfaction, ensuring service activities align with company goals and standards. The position works with service managers, technicians, customers, accounting, and subcontractors to coordinate service projects, monitor workload and backlog, support billing and collections, and improve service processes. It also supports service software systems, including BuildOps and Microsoft 365 tools. Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history and education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis testing; all testing and employment decisions comply with applicable laws.

Requirements

At least 5 years of experience in service coordination or operations management within the mechanical or HVAC industry.
Proven ability to manage multiple service projects and customer accounts simultaneously.
Strong understanding of billing, cost control, and margin management.
Proficiency with Microsoft 365 Suite, including Excel, Outlook, Teams, Word, and SharePoint.
Exceptional communication, organization, and leadership skills.
Ability to work independently and exercise sound judgment in a fast-paced environment.

Nice To Haves

Associate or bachelor’s degree in business administration, mechanical engineering, or a related field.
Experience with BuildOps or similar service management software.

Responsibilities

Oversee and prioritize service technician scheduling and dispatch based on workload, location, and expertise.
Serve as the main point of contact for key customers and handle escalations and complex service needs professionally and urgently.
Manage service projects from scheduling and parts procurement through close-out and invoicing.
Collaborate with Service Managers to monitor backlog, forecast labor needs, and support profitability and operational efficiency.
Review technician reports, time entries, and materials for accuracy before billing.
Support warranty management, equipment startups, and subcontractor coordination.
Partner with accounting to track billing progress, verify invoice accuracy, and support collections when necessary.
Identify and implement process improvements to enhance service delivery and communication flow.
Prepare and present service reports and updates to management.
Support and optimize use of service software systems, including BuildOps and Microsoft 365 tools.
Perform other duties as assigned.