Senior Service Coordinator

Scott Carver Dakota CAP • Farmington, MN

2d

About The Position

The Senior Service Coordinator responds to the needs of clients who seek or use Senior Nutrition services. The coordinator assesses clients for eligibility for specific services and programs, connects them with resources, and coordinates food service for congregate dining and home-delivered meals in an assigned area. The role works closely with community organizations to recruit and schedule volunteers, conducts community outreach, and builds partnerships to increase caseload and enhance services.

Requirements

• Two-year degree in social work, nutrition, or a related field plus one year of related experience, or an equivalent combination of education and experience.
• Knowledge of federal, state, and local codes and regulations governing food handling and public nutrition services.
• Knowledge of regulations applicable to Nutrition Programs.
• Knowledge of safe kitchen equipment use, food handling, sanitation, and personal hygiene practices.
• Knowledge of conflict resolution, customer service, and outreach principles and practices.
• Knowledge of specialized CAP and state agency software applications and procedures, local community resources, records management, and standard and specialized computer software.
• Ability to supervise food service operations and meal distribution, identify potential food safety hazards, and verify compliance with state and federal regulations.
• Excellent planning and organization skills and ability to work with minimal supervision.
• Ability to analyze problems and develop effective solutions; prioritize multiple tasks, projects, and demands; and work effectively under stressful conditions.
• Ability to work effectively with people of diverse racial and socioeconomic backgrounds and respond competently to clients' and communities' cultures, traditions, lifestyles, languages, and values.
• Ability to communicate tactfully, resolve conflict, de-escalate situations, engage community groups, collaborate with colleagues and community representatives, and maintain cooperative working relationships.
• Effective verbal and written communication skills.
• Valid Minnesota State Driver’s License, proof of insurance, and review of Motor Vehicle Record (MVR) report.
• Ability to lift or move objects up to 25 pounds; walk or stand for significant periods or sit for extended periods of computer work and phone use; balance, stoop, crouch, or kneel; and drive a motor vehicle to meetings.

Nice To Haves

• Previous experience working with social service programs related to the elderly and coordinating food service.
• ServSafe certification.

Responsibilities

• Manage a client caseload and complete at least a six-month check-in with each client, in person at home or by phone, to discuss needs and connect clients with CAP and community resources.
• Coordinate congregate dining and home-delivered meal service, including daily meal orders and changes with the meal provider.
• Recruit, train, and supervise volunteers for congregate dining and home-delivered meals, working with local community and faith-based organizations.
• Ensure one volunteer covers each congregate meal site daily and two to three volunteers cover home-delivered meal routes daily.
• Record daily meals served to participants and enter meal counts in the client tracking system.
• Conduct home assessments for new home-delivered meal participants and annual renewals; complete NAPIS intake information in the client tracking system and record services provided.
• Complete NAPIS intake information and record services provided for new and renewing congregate dining participants.
• Assist clients with SNAP, EAP, Food Shelf, and other applications.
• Conduct outreach at service sites and in the community.
• Coordinate at least two annual presentations by local community organizations about the needs of seniors.
• Deliver home-delivered meals when needed because of weather or volunteer unavailability.
• Track volunteer hours and mileage in the agency volunteer database.
• Collect, record, and deposit donations according to policy.
• Maintain effective communication and working relationships with participants, volunteers, vendors, and building management staff.
• Attend staff, agency, training, and other meetings as directed by Program Management, meeting a minimum of four trainings per year.
• Perform other duties as assigned by the Senior Nutrition Manager or Director of Nutrition & Community Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree