Senior Service Coordinator

Scott Carver Dakota CAP • Farmington, MN

3d • $20 - $21

About The Position

The Senior Service Coordinator responds to the needs of clients who seek or use Senior Nutrition services. The coordinator assesses clients for eligibility for specific services and programs and connects them with available resources. For an assigned area, the role coordinates food service for congregate dining and home-delivered meals, and works with community organizations to ensure enough volunteers are available to manage the program caseload. The coordinator also conducts community outreach to increase caseload, build partnerships, and enhance services.

The position is based at the Shakopee/Chaska sites and is listed as 1.0 FTE (40 hours per week). Work is performed in a commercial kitchen and/or office environment.

Requirements

• Two-year degree in social work, nutrition, or a related field plus one year of related experience, or an equivalent combination of education and experience.
• Valid Minnesota State Driver’s License, proof of insurance, and review of a Motor Vehicle Record (MVR) report.
• Knowledge of federal, state, and local codes and regulations governing food handling and public nutrition services.
• Knowledge of federal, state, and local regulations applicable to Nutrition Programs.
• Knowledge of safe and appropriate kitchen equipment use and safe food handling practices.
• Knowledge of personal sanitation and hygiene regulations.
• Knowledge of conflict resolution, customer service, and outreach principles and practices.
• Knowledge of specialized CAP and state agency software applications and procedures.
• Knowledge of local community resources and regional community services programs.
• Knowledge of record-keeping and records-management principles.
• Knowledge of personal computers and standard and specialized software.
• Ability to supervise food service operations and distribution to participants.
• Ability to review operations, identify potential food safety hazards, and verify compliance with State and Federal regulations.
• Excellent planning and organization skills and ability to work with minimal supervision.
• Ability to analyze problems and develop effective solutions.
• Ability to work effectively with people from diverse racial and socioeconomic backgrounds.
• Ability to assess and prioritize multiple tasks, projects, and demands.
• Ability to perceive others' needs and concerns, interact tactfully, resolve conflict, and build personal skills.
• Ability to engage community groups in meaningful dialogue.
• Ability to maintain composure, de-escalate situations, and work effectively under stressful conditions.
• Ability to collaborate as a team member with colleagues, staff, and community representatives.
• Ability to establish and maintain cooperative working relationships with coworkers, clients, and community agencies.
• Ability to respect and respond competently to each client's and community's culture, traditions, lifestyle, language, and values.
• Effective verbal and written communication skills.
• Ability to lift or move objects weighing up to 25 pounds; balance, stoop, crouch, or kneel; and drive a motor vehicle to attend meetings.

Nice To Haves

• Previous experience working with social service programs related to the elderly.
• Experience coordinating food service.
• ServSafe certification.

Responsibilities

• Manage a client caseload and complete at least a six-month check-in with each client, in person at home or by phone, to discuss needs and connect clients with CAP and community resources.
• Coordinate food service for congregate dining and home-delivered meals, including daily meal orders and changes with the meal provider.
• Supervise, train, and recruit volunteers for congregate dining and home-delivered meal services, including working with local community and faith-based organizations to recruit and schedule volunteers.
• Ensure one volunteer covers each congregate meal site daily and two to three volunteers cover home-delivered meal routes daily.
• Record daily meals served to each participant and enter daily meal counts in the client tracking system.
• Conduct home assessments for new home-delivered meal participants and annual renewals; complete NAPIS intake information in the client tracking system and record services provided.
• Complete NAPIS intake information and record services provided for all congregate dining participants, including new participants and annual renewals.
• Assist clients with SNAP, EAP, Food Shelf, and other applications.
• Conduct ongoing outreach at the site and in the community, and coordinate presentations by local community members about seniors' needs at least twice annually.
• Deliver home-delivered meals when needed due to weather or volunteer unavailability.
• Track volunteer hours and mileage in the agency volunteer database.
• Collect, record, and deposit donations according to policy.
• Maintain effective communication and working relationships with participants, volunteers, vendors, and building management staff.
• Attend staff meetings, agency meetings and trainings, and other meetings as directed by Program Management, meeting a minimum of four trainings per year.
• Perform other duties as assigned by the Senior Nutrition Manager or Director of Nutrition & Community Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree