Senior Service Coordinator

Daikin Applied Americas • Romeoville, IL

3d • Onsite

About The Position

The Senior Service Coordinator manages the daily operations of Thermosystems’ service department, overseeing scheduling, customer communication, technician dispatch, and project coordination. The role supports efficiency, financial accuracy, and customer satisfaction while ensuring service activities align with company goals and standards. It is based in Romeoville, Illinois.

Requirements

• Minimum 5 years of experience in service coordination or operations management within the mechanical or HVAC industry.
• Proven ability to manage multiple service projects and customer accounts simultaneously.
• Strong financial understanding of billing, cost control, and margin management.
• Proficiency in Microsoft 365 Suite, including Excel, Outlook, Teams, Word, and SharePoint.
• Exceptional communication, organization, and leadership skills.
• Ability to work independently and exercise sound judgment in a fast-paced environment.

Nice To Haves

• Associate or bachelor’s degree in business administration, mechanical engineering, or a related field.
• Experience using BuildOps or similar service management software.

Responsibilities

• Oversee and prioritize scheduling and dispatching service technicians based on workload, location, and expertise.
• Serve as the main point of contact for key customers, handling escalations and complex service needs professionally and urgently.
• Manage service projects from scheduling and parts procurement through close-out and invoicing.
• Collaborate with Service Managers to monitor backlog, forecast labor needs, and support profitability and operational efficiency.
• Review technician reports, time entries, and materials for accuracy before billing.
• Support warranty management, equipment startups, and subcontractor coordination.
• Partner with accounting to track billing progress, verify invoicing accuracy, and support collections when necessary.
• Identify and implement process improvements to enhance service delivery and communication flow.
• Prepare and present service reports and updates to management.
• Support and optimize use of service software systems, including BuildOps and Microsoft 365 tools.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Life insurance
• Paid time off
• Paid holidays
• 401(k) with profit sharing
• Comprehensive benefits package
• Competitive compensation
• Supportive team environment and strong company culture

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed