Case Manager/Service Coordinator - Augusta, ME

Care Lync•Manchester, ME

3d•$50,000 - $60,000

About The Position

Care Lync is a social services agency providing Support Coordination, Service Coordination, and Case Management to adults with intellectual, developmental, and physical disabilities and Autism Spectrum Disorder who are enrolled in the Department of Human Services Medicaid Waiver Program. Support Coordinators help adults navigate, understand, and secure services that enable them to live independently in their homes and communities. The Support Coordinator / Service Coordinator / Case Manager provides case management activities for clients assigned to the consolidated care team. The role develops individualized care management plans, coordinates and brokers services to implement those plans, and monitors and evaluates clinical outcomes to help ensure that services are professional, comprehensive, and cost-effective. It also assists with locating, coordinating, and monitoring services and supports through development and implementation of the Individual Support Plan (ISP). The coordinator helps participants identify and communicate their requests and needs, which may include housing, medical, social, vocational, and other community services. The position involves travel to participants as needed, stated as 50% travel.

Requirements

Bachelor’s degree (BS/BA) in related coursework.
Experience with Microsoft Office and state-maintained databases.
Maintain proficiency in company-sponsored training and certifications.
Maintain state-related clearances.
Successfully complete and maintain training courses as required or amended by program regulations.
Valid driver’s license, personal vehicle insurance coverage for liability, and current vehicle registration; copies must be maintained on file with Care Lync.
Immediately inform a supervisor of changes to auto insurance agency or policy, automobile registration, or driver’s license status.

Responsibilities

Complete assessments to identify each participant’s needs and preferences for service delivery.
Develop a Person-Centered Service Plan for each participant and modify it at least annually or when there is a significant medical or social change.
Provide information so participants can make fully informed choices among providers.
Ensure the Behavioral Support Plan and Crisis Plan, when the participant has a Behavior Specialist, are consistent with the ISP.
Immediately report incidents of participant abuse, neglect, or exploitation to a supervisor or director.
Coordinate actively with individuals and entities involved in participants’ physical or behavioral care, including other care coordinators, to support seamless coordination of physical, behavioral, and support services.
Research and develop alternative solutions to participants’ needs.
Maintain confidentiality of sensitive material and private health information for each individual served.
Attend required trainings and recertification classes.
Confer regularly with supervisors and directors regarding participants’ needs, abilities, learning levels, and physical limitations.
Travel to participants as needed; the posting states 50% travel.