Case Manager/Service Coordinator- Augusta, ME

Care Lync•Winslow, ME

3d•$55,000 - $60,000

About The Position

Care Lync is a social services agency providing Support Coordination, Service Coordination, and Case Management to adults with intellectual, developmental, and physical disabilities and autism spectrum disorder who are enrolled in the Department of Human Services Medicaid Waiver Program. Coordinators help adults navigate, understand, and secure services that support independent living in their homes and communities. The Support Coordinator / Service Coordinator / Case Manager provides case management activities for clients assigned to the consolidated care team. The role develops individualized care management plans, coordinates and brokers services to implement those plans, and monitors and evaluates clinical outcomes so services are professional, comprehensive, and cost-effective. The coordinator locates, coordinates, and monitors services and supports through development and implementation of the Individual Support Plan (ISP), and helps participants identify and communicate requests and needs involving housing, medical, social, vocational, and other community services. The position involves approximately 50% travel to participants as needed. Care Lync describes its environment as cooperative, rewarding, and family-oriented, and offers a benefits package.

Requirements

Bachelor of Science or Bachelor of Arts degree in related coursework.
Experience with Microsoft Office and state-maintained databases.
Maintain proficiency in company-sponsored training and certifications.
Maintain CPR/First Aid certification and current state-related clearances.
Successfully complete and maintain training courses required or amended by program regulations.
Valid driver’s license, personal vehicle insurance coverage for liability, and current vehicle registration; copies must be maintained on file with Care Lync.

Responsibilities

Complete assessments to help identify each participant’s needs and desires for service delivery.
Develop a Person-Centered Service Plan for each participant and modify it at least annually or when there is a significant medical or social change.
Provide information that enables participants to make fully informed choices about providers.
Ensure that the Behavioral Support Plan and Crisis Plan, when the participant has a Behavior Specialist, are consistent with the ISP.
Immediately report incidents of participant abuse, neglect, or exploitation to a supervisor or director.
Coordinate actively with individuals and entities involved in participants’ physical or behavioral care, including other care coordinators, to support seamless coordination of physical, behavioral, and support services.
Research and develop alternative solutions to participants’ needs.
Maintain confidentiality of sensitive materials and private health information for each individual served.
Attend required trainings and recertification classes.
Confer regularly with supervisors or directors about participants’ needs, abilities, learning levels, and physical limitations.
Travel to participants as needed; approximately 50% travel is specified.
Immediately inform a supervisor of changes to auto insurance, vehicle registration, or driver’s license status.