LTSS Service Coordinator - Clinician

Elevance Health•Tampa, FL

5d•Onsite

About The Position

The LTSS Service Coordinator-Clinician works under the direction and supervision of an RN or Licensed Social Worker, who retains overall responsibility for the member's case as required by applicable state law and contract. Within the scope of the clinician's license, the role contributes to LTSS care coordination by assisting with telephonic or face-to-face assessments to identify, evaluate, coordinate, and manage members' physical health, behavioral health, social service, and long-term services and supports needs. The coordinator collects clinical information and provides it to the responsible RN or LSW for verification, interpretation, additional assessment, and care-plan development and management. Decision-making requires understanding disease processes, terminology, and clinical guidelines, but does not require nursing judgment. This is a field-based role for someone who resides in Florida and is open to traveling up to two hours away daily. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m. EST. Field work includes travel to client sites or designated locations, with occasional office attendance for meetings or training. The posting also describes Elevance Health's hybrid workforce strategy, under which associates generally attend an Elevance Health location at least once per week unless the role is specified as primarily virtual; specific onsite expectations are discussed during hiring. The position is classified as Non-Management Non-Exempt. The posting lists a range of total rewards, including merit increases, paid holidays, paid time off, incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short- and long-term disability benefits, 401(k) with match, stock purchase plan, life insurance, wellness programs, and financial education resources.

Requirements

Bilingual in Spanish and English.
Reside in Florida and be open to traveling up to two hours away daily.
An LPN/LVN, LSW, LCSW, LMHC, LMSW, or other license permitted under applicable state law.
A Nursing Diploma or associate degree in Nursing or a related field, and at least two years of experience working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator or similar role; or an equivalent combination of education and experience.
Current, unrestricted LPN/LVN, LSW, LCSW, LMHC, LMSW, or other license permitted under applicable state law in the applicable state(s).
Understanding of disease processes and terminology and ability to apply clinical guidelines; nursing judgment is not required.
Work Monday through Friday, 8 a.m. to 5 p.m. EST.

Nice To Haves

MA/MS in Health or Nursing.
Relevant mental health training and/or experience.
Travel to the worksite and other locations as necessary.
State-specified certification, if required by state law and/or contract.

Responsibilities

Assist the responsible RN or LSW in identifying members at risk for complications.
Obtain clinical data as directed by the responsible RN or LSW.
Assist the responsible RN or LSW in identifying members who may benefit from an alternative level of care or other waiver programs.
Provide collected information to the responsible RN or LSW, who verifies and interprets it, conducts further assessments as needed, and develops, monitors, evaluates, and revises the member's care plan.
Participate, as directed by the responsible RN or LSW, in coordinating care for members with chronic illnesses, co-morbidities, and/or disabilities, working with the RN or LSW, member, and health care team to support cost-effective and efficient use of health benefits.
Contribute to LTSS care coordination through activities within the scope of licensure, including assisting with telephonic or face-to-face assessments of members' physical health, behavioral health, social services, and long-term services and supports needs.