Client Service Coordinator, Veterinary Medicine

Ethos Veterinary Health • Concord, CA

3d • $22 - $26

About The Position

The Veterinary Client Service Coordinator partners closely with doctors to ensure clients and their pets feel supported and cared for. The role encompasses client communication, scheduling, patient management, and helping create a welcoming environment for people and pets at SAGE Concord, a specialty and emergency hospital offering emergency, critical care, cardiology, integrative medicine, internal medicine, oncology, and surgery services.

Requirements

• High school diploma.
• At least 2 years of hospitality experience creating a friendly and receptive environment for clients.
• Competence with MS Office Suite, including Word, Excel, and Outlook.
• Typing speed of 45+ WPM and ability to use a 10-key calculator.
• Reliable data-entry skills for medical record management.
• Exceptional customer service and communication skills.
• A genuine love for animals and a friendly, welcoming attitude.
• Strong organizational abilities and multitasking skills.
• Empathy, compassion, and the ability to reassure pet owners.
• Quick problem-solving skills and adaptability to unexpected situations.
• Professional appearance and demeanor.
• Basic computer skills and willingness to learn veterinary software.
• Discretion and commitment to maintaining confidentiality.

Nice To Haves

• At least 2 years of previous experience in veterinary customer service roles is highly preferred.

Responsibilities

• Welcome and assist clients and their pets, ensuring a positive experience.
• Schedule appointments, coordinate procedures, and manage clinic calendars.
• Answer phones, respond to emails, and share information about services.
• Maintain accurate client and patient records while preserving confidentiality.
• Process paperwork, verify information, and manage payments.
• Educate clients about pet care and answer general questions.
• Maintain a clean, organized reception area for clients and pets.
• Collaborate with veterinary staff to ensure smooth operations.
• Handle emergencies calmly and professionally.
• Address client concerns and escalate issues when necessary.

Benefits

• Health, dental, vision, disability, and life insurance.
• Flexible spending accounts.
• 401(k).
• Employee Assistance Program (EAP).
• Vacation and sick time accrual.
• Uniforms provided.
• Opportunities for growth and advancement within the organization.
• Competitive wages based on experience and skills.
• Health and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED