Veterinary Client Coordinator
About The Position
Cladda Veterinary Emergency & Specialty Team is seeking a compassionate, dependable, and motivated Veterinary Client Coordinator in Fredericksburg, Virginia. This role supports veterinarians, licensed veterinary technicians, and patient care teams while helping maintain an efficient, organized, and collaborative hospital environment. The coordinator communicates treatment plans and updates to clients, helps ensure treatment estimates are accurate, and supports clients through stressful situations, including serious diagnoses, financial concerns, and end-of-life decisions. The position also involves handling calls from clients and referring clinics, assisting at the front desk as needed, and maintaining accurate client and patient records in the practice management system. The hospital operates continuously, and availability for shifts that include nights, weekends, and holidays is required. The posting lists both full-time and part-time position types.
Requirements
- Warm, steady communication skills and the ability to remain composed in high-stress situations.
- Comfort having sensitive conversations about cost, prognosis, and loss.
- Strong attention to detail, especially with estimates and treatment records.
- Ability to multitask and prioritize in a fast-paced environment.
- Computer proficiency.
- A team-first attitude and genuine love of animals and the people who love them.
- Availability for shifts that include nights, weekends, and holidays.
Nice To Haves
- 2–3 years of emergency and/or specialty veterinary experience preferred.
- Working knowledge of veterinary medical terminology, treatments, and hospital workflow.
- Experience with practice management software is a plus.
Responsibilities
- Work with veterinarians and the support team to understand patient treatment plans and communicate them clearly.
- Review treatment estimates with owners and ensure they are accurate and reflect the care being provided.
- Update owners during their pet’s stay, including check-ins and callbacks with timely, compassionate information.
- Relay treatment updates and client needs between doctors, technicians, and owners.
- Help manage incoming calls from clients and referring clinics.
- Support the front desk when needed.
- Support clients through serious diagnoses, financial concerns, and end-of-life decisions.
- Maintain accurate client and patient records in the practice management system.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
