Veterinary Coordinator
About The Position
The Veterinary Coordinator supports the Dentistry and Ophthalmology Departments at Virginia Veterinary Centers in Short Pump, Virginia. The coordinator is a point of contact for clients and referring veterinarians when a medical team member or specialist is not immediately available. The role provides clients with time and attention, supports treatment-plan compliance and fee capture, and helps the nursing team focus on patient care. The coordinator works with specialty staff to coordinate patient care, communicate with clients, support scheduling, create and present estimates and treatment plans, assist with insurance and paperwork questions, and help resolve client concerns. The role also supports department records, invoices, voicemails, and follow-up, and participates in department meetings. The position is full-time, with four 10-hour day shifts per week, Monday through Friday within the stated 8 a.m.–6 p.m. availability window. Pay is $20–$22 per hour, based on experience and skills.
Requirements
- Previous veterinary medicine experience is required.
- Experience auditing medical records.
- Demonstrated history of handling escalated client concerns.
- Available to work Monday through Friday between 8 a.m. and 6 p.m.
Responsibilities
- Coordinate patient care for the Dentistry and Ophthalmology Departments.
- Handle complicated or time-consuming financial conversations with specialty clients to allow clinicians and their teams to continue with patient care and procedures.
- Assist CSRs with detailed calls from clients and PVMs about services and answer questions.
- Assist with disruptive or upset clients and help prevent escalation.
- Audit current and open invoices for hospitalized Dentistry and Ophthalmology patients; audit closed invoices as a KPI and produce monthly management reports.
- Participate in department-level meetings.
- Maintain good knowledge of dental surgeries, treatments, and at-home care.
- Work collaboratively with specialty staff.
- Create estimates for dental treatments and procedures and present treatment plans to clients.
- Schedule add-on consultations, rechecks, treatments, and emergencies with specialist approval.
- Assist the nursing team with callbacks and provide medical updates to owners when nursing staff are unavailable.
- Ensure Dentistry and Ophthalmology cases are scheduled promptly according to clinicians’ standards and availability.
- Help clients work with insurance companies and answer questions about paperwork.
- Check team and department voicemails, route messages to the correct team member, and return calls as needed.
- Answer as many Dentistry and Ophthalmology calls as possible to avoid sending clients to voicemail, and resolve client concerns and requests in a timely manner.
- Ensure records are complete for next-day appointments and follow up with appropriate PDVMs as needed.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Continuing education allowance and access to free VetBloom RACE-approved continuing education
- Veterinary Technician scholarship opportunities
- VTNE and/or license reimbursement
- Uniform allowance
- Employee pet discount
- Disability insurance
- Life insurance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
