ER Veterinary Coordinator

Pet Emergency Clinic PS•Spokane, WA

About The Position

The ER Coordinator provides operational and clinical support for the Emergency & Critical Care department, collaborating with clients, DVMs, LVTs, veterinary assistants, reception staff, referring veterinarians, and specialty departments to support patient care and communication in a fast-paced, high-acuity environment. The role supports intake and discharge, coordinates referrals and communications, maintains patient charts, assists with estimates and client updates, and handles prescriptions, diagnostics, and reference laboratory workflows under the direction of a DVM. The coordinator may also assist with patient care within their scope and licensure, and helps train and support colleagues.

Requirements

High school diploma or equivalent.
Possess or be eligible to obtain a Veterinary Medical Clerk License if not an LVT.
Strong technical aptitude and critical thinking abilities.
Ability to multitask while maintaining professionalism and composure in high-stress situations.
Effective verbal and written communication skills.
Compassionate, positive, and team-oriented approach to patient care and collaboration.
Willingness to work nights, weekends, and holidays as needed.
Ability to use scheduling platforms, maintain and monitor a work email account, and communicate efficiently using electronic systems.
Ability to lift and carry up to 50 lbs., with assistance as needed.
Ability to stand, walk, stoop, bend, twist, kneel, crouch, and climb for extended periods throughout the workday.
Comfort working in a fast-paced, emotionally demanding environment.
Ability to safely and effectively restrain animals of all sizes.
Ability to grasp, hold, and manipulate tools, equipment, and supplies.
Sufficient visual acuity to observe, assess, and evaluate patients and surroundings, including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Minimum of 3–5 years of experience in emergency, critical care, or specialty veterinary practice.
Current and active Washington State Veterinary Technician (LVT) license.

Responsibilities

Be present and ready for 7 a.m. rounds.
Support intake and discharge flow with CSR and treatment teams.
Serve as a point of contact for CSR staff.
Maintain patient charts in ezyVet and VetRadar.
Audit invoices for duplicate or missing charges.
Coordinate referrals to IEVI, PEC Internal Medicine, WSU, and other providers.
Contact referring veterinarians and specialty clinics on behalf of DVMs.
Contact referring veterinarians for updates, patient records, and notification of death.
Provide interim medical records for patients being transferred away from PEC.
Create estimates at the direction of a DVM and review them with clients.
Provide client updates regarding complicated estimates, financial updates, basic patient status, and care plans.
Enter and fill prescriptions per the DVM.
Add diagnostics and treatments to VetRadar at the direction of a DVM.
Order reference laboratory tests at the direction of a DVM.
Monitor reference laboratory results and ensure they reach the appropriate DVM.
Support patient care during high-volume or understaffed periods within personal scope and licensure.
Promote a calm, professional, and respectful work environment.
Relay key information about changes in treatment plans.
Follow hospital SOPs, safety protocols, and state licensing regulations.
Participate in training, mentoring, and supporting other ER Coordinators, assistants, and new technicians.
Contribute to a positive, respectful, and efficient work culture.
Perform other duties as assigned.