Client Coordinator

EIHAB HUMAN SERVICES•New York, NY

10d•$23 - $24

About The Position

The Client Coordinator ensures that program operations and services comply with state and federal regulations, agency policies and procedures, and the agency’s mission. The role provides leadership, direction, and training for a specific program and supervises the habilitation of people with developmental disabilities. Using an Interdisciplinary Team approach, the Client Coordinator develops and oversees strategies and plans that help individuals work toward the outcomes in their Personal Plans, and ensures that team recommendations and services are implemented. The Client Coordinator coordinates individual and day-program services with program coordinators, staff, clinicians, consultants, community vendors, families, care managers, and other team members. The role oversees the development and implementation of Life Plans and habilitation plans, supports compliant intake and required documentation, monitors individual progress and program quality, and helps maintain a therapeutic environment that supports participants’ health, well-being, and rights. The Client Coordinator also identifies service and training needs, addresses compliance deficiencies, participates in reviews and meetings, and supports billing documentation and processes.

Requirements

Associate degree in a human-services-related field or equivalent credits, with four to six years of work experience in OPWDD serving people with intellectual and developmental disabilities; or a high school diploma/GED with seven to ten years of such experience.
Experience working with people with intellectual or developmental disabilities and/or mental illness.
Proven experience managing teams.
Ability to handle confidential information strictly and appropriately.
Ability to multitask, analyze problems, determine corrective measures, prioritize, and complete tasks and projects under tight deadlines.
Ability to work independently in an organized manner and collaborate effectively as part of a team in a fast-paced environment.
Professional and ethical interactions with individuals and staff; ability to understand and implement service plans and complete required documentation clearly, legibly, and on time.
Competency with Microsoft applications, including Word.
Ability to write objective progress and behavior reports and to observe, record, and report individuals’ behavior, attitudes, and physical condition.
Knowledge of basic human physical and psychological needs, health and safety precautions, simple nursing care, first aid, behavior management, and personal and environmental hygiene.
Ability to use computers and other electronic equipment, read and understand technical training manuals, and follow written and oral instructions.
Ability to learn basic operation and maintenance of adaptive equipment.
Ability to be supportive, patient, and a team player, and a passion and desire to work with people with intellectual and other physical or mental disabilities.
Ability to obtain First Aid/CPR certification and Medication Administration Training.
Successful completion of trainings assigned by the agency and supervisor, which may include SCIP, AMAP, and CPR/First Aid certifications, and familiarity with OPWDD regulations.
Valid, unrestricted New York State driver’s license in accordance with agency standards.

Nice To Haves

Previous experience in a Day Support Program for people with an intellectual or developmental disability, or in a special-education teaching or learning environment.
Bachelor’s degree in a human-services-related field with three to five years of work experience in OPWDD serving people with intellectual and developmental disabilities.

Responsibilities

Maintain and update individual Day Plans and Habilitation Plans as needed.
Attend Individualized Service Plan, Life Plan, Interdisciplinary Team, staff, and applicable review meetings.
Develop individual goals, monitor progress, review progress daily, trend data monthly, document outcomes, and make recommendations.
Assist individuals and their advocates in obtaining services outlined in Day Habilitation Plans.
Complete monthly progress notes and timely summaries for monthly, semi-annual, and annual reviews.
Identify training needs for Direct Support Professionals and train staff on Day Program Habilitation Plans.
Handle issues involving the parents of assigned individuals and communicate relevant matters to management.
Conduct routine program observations to monitor goal implementation and individuals’ responses to services.
Review program compliance, records, general events, and incidents; identify risks and develop corrective plans to support individuals’ health and safety.
Maintain program records, including Life Plans, Staff Actions, IPOP, Assessments, Level of Care, and DDP2, and ensure consistency with related clinical plans such as PONS and BSP.
Evaluate individuals’ strengths and needs and develop Habilitation Plans to promote personal and life skills.
Develop and supervise implementation of Staff Action Plan and Day Program Habilitation Plan goals and the Individualized Protective Oversight Plan.
Review Interdisciplinary Team summaries, reports, and recommendations to ensure implementation and follow-up.
Communicate and follow up with individuals’ teams, staff, families, care managers, behavior intervention specialists, nurses, residences, treatment centers, and other agency programs.
Update IPOP, assessments, and other plans as needed, and ensure timely completion of annual evaluations and assessments.
Participate in internal audits, review deficiencies with the Interdisciplinary Team, and follow up with relevant parties.
Ensure Life Plans, Staff Actions, monthly notes, and daily service documentation comply with OPWDD and OMIG requirements.
Review weekly billing, approve service documentation, and submit it for billing processes.
Notify relevant team members, family members, guardians, and day programs about meetings, reviews, and habilitation changes.
Assist the Program Coordinator with leading team meetings and with admissions and discharge procedures.
Coordinate the development, evaluation, and review of individual plans of care and supervise delivery of related training and rehabilitative services.
Document measurable progress, lack of progress, or regression relative to established program goals and objectives.
Maintain a uniform record-keeping system that supports consistency, confidentiality, and company standards.
Enforce company policies and procedures, support the organization’s mission and vision, and perform other related duties as requested by the supervisor.