Client Care Coordinator
About The Position
The Client Care Coordinator supports client care coordination and day-to-day operations across Mainspring Recovery. The role serves as a central point of communication among clinical teams, operations, insurance partners, and external providers to help ensure clients are scheduled, prepared for, transported to when applicable, and able to attend assigned virtual and in-person appointments. This fast-paced, collaborative, on-site position requires strong organization, attention to detail, and the ability to manage multiple priorities. The coordinator supports appointment readiness, transportation, medication coordination, insurance follow-up, and cross-department communication to promote continuity of care and smooth daily operations. This direct-care, client-facing role includes regular movement throughout the facility and community, and may require occasional evenings or weekends based on program needs.
Requirements
- High school diploma or equivalent.
- Demonstrated ability to coordinate schedules, logistics, and communication across multiple departments.
- Strong organizational, time management, and multitasking skills.
- Clear verbal and written communication skills.
- Ability to maintain professionalism and confidentiality in a healthcare environment.
- Ability to work independently while collaborating effectively within a team.
Nice To Haves
- Working knowledge of general medical and insurance terminology.
Responsibilities
- Coordinate and ensure clients are prepared for and attend assigned virtual and in-person appointments.
- Transport clients to and from medical, clinical, and ancillary appointments as assigned.
- Assist with medication coordination, including pharmacy pickups and timely delivery to appropriate staff.
- Communicate with insurance providers regarding authorizations, denials, and coverage-related questions.
- Track, document, and communicate insurance authorization issues and denials to clinical, utilization management, and leadership teams.
- Serve as a liaison between clients, clinical teams, operations, and administrative departments to support clear, timely communication.
- Maintain accurate scheduling, tracking, and coordination records related to appointments and client movement.
- Support day-to-day health unit operations to promote efficient workflow and minimize disruption to client care.
- Maintain confidentiality and comply with HIPAA, organizational policies, and professional standards.
- Collaborate with department leaders to anticipate needs, resolve issues, and support continuity of services.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
