Client Care Coordinator

Avid Health at Home•High Point, NC

1d•Onsite

About The Position

Avid Health is hiring a Client Care Coordinator to support the Guilford and Mebane regions. The role is based at the High Point branch and covers Guilford and Alamance counties. It is office-based and includes participation in some community events. The position coordinates and schedules qualified field employees with clients, maintains existing client services, and coordinates intake of new clients. The coordinator updates client-care information in the agency EMR system so the interdisciplinary team can meet clients’ Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs. The role reports to the Regional Director or General Manager and is classified as non-exempt. Travel is required for business purposes. The position is available immediately.

Requirements

Minimum of two years of related experience.
College degree or equivalent work experience; a college degree is preferred.
Valid driver's license issued by the state of employment, satisfactory driving record, and access to an operational vehicle.
Working knowledge of Word, Excel, Windows, and email.
Typing speed of 35 words per minute and accurate data-entry skills.
Satisfactory verbal and written communication skills.
Ability to concentrate despite frequent interruptions, meet deadlines, exercise good judgment, follow procedures, and work independently.
Ability to prioritize work and complete assignments independently with minimal supervision.
Ability to rotate on-call responsibilities and respond as needed while on call.
Ability to work Monday through Friday, with weekends and holidays as needed, and occasional flexible hours to meet staff and agency education needs.
Ability to perform job-related physical duties that may include lifting at least 10 pounds, bending, stooping, stretching, pulling, and pushing.

Nice To Haves

CNA license.
Working knowledge of commonly used medical concepts, practices, and procedures.
Understanding of the geographical and cultural requirements of the branch office.
Bilingual English/Spanish ability.

Responsibilities

Participate in general office administrative operations, including on-call responsibilities, to ensure business continuity.
Coordinate intake tasks from referral sources and seek new referral opportunities to support branch growth goals.
Maintain accurate client schedules by understanding field employees’ availability and skill levels in relation to client care needs.
Ensure daily client schedules are covered for new intakes and shift replacements caused by paid time off, illness, or emergency call-outs.
Manage client and contract satisfaction through customer service, communication, and documentation.
Build relationships with clients to encourage compliance with care plans and promote client safety.
Document communications with clients, families, health plan providers, and field employees in a timely manner.
File employee and client paperwork in the agency EMR within seven days of documentation.
Manage field employee time and attendance and ensure daily compliance with Electronic Visit Verification (EVV) requirements.
Review EVV data and process weekly payroll for branch field employees.
Collect timesheet records promptly for schedules with unsuccessful EVV records.
Audit field employee visit notes and EVV data for compliance with client ADL and IADL needs.
Orient and supervise field employees on client care plans and provide remedial training and mentoring as needed.
Communicate recruitment needs to the Recruitment and Compliance departments.
Monitor field employee compliance with state, federal, and contractual annual health and training requirements.
Support branch recruitment by distributing applications to potential hires and forwarding completed forms to the Regional Recruiter or Human Resources.
Run reports and use EMR data to manage individual KPI goals and expectations.
Follow agency policies and procedures and comply with HIPAA regulations.
Perform other duties as assigned.