Client Care Coordinator

Truss Veterinary Alliance, LLC•Farragut, TN

About The Position

The Client Care Coordinator (CCC) supports client communications and administrative work in the Command Center, including teletriage, web chat, email, and medical records, and may also work at the Welcome Kiosk. The role creates a positive first impression for clients arriving at the clinic or contacting it by phone. The coordinator greets clients, answers questions with enthusiasm and empathy, adds clients to the waitlist, helps pet owners where possible even when their needs do not lead to a clinic visit, and keeps queue-management software organized and accurate to support smooth clinic operations. The position is integral to the clinic’s client experience and team environment. Truss Vet emphasizes high standards of care, supportive teamwork, professional and personal development, and a positive workplace. Its stated values include approaching difficult interactions with courage and empathy, attending to details, supporting teammates’ success, and maintaining an optimistic outlook. The company also states that it offers three-day workweeks, going home on time, and no boarding, grooming, or on-call duties.

Requirements

Have a trusting, professional, empathetic demeanor and an ability to connect with people and help them feel cared for.
Have a growth mindset and a commitment to continued learning and development.
Be interested in contributing to the company’s vision and growth.
Want to make a positive difference in people’s lives and animal healthcare.
Work well with people of different types and as part of a team; avoid drama, gossip, and workplace politics.
Be willing to take on any task and get hands-on when needed.
Bring a generally positive, optimistic, and energizing attitude.
Be trustworthy and reliable.
Be eligible for employment in the state of North Carolina.
Have personal values that overlap with Truss Vet’s stated core values.

Responsibilities

Manage communications and administrative tasks in the Command Center, including teletriage, web chat, email, and medical records.
Welcome clients in person or by phone and create a positive first impression.
Greet clients and answer their questions with enthusiasm and empathy.
Add clients to the waitlist.
Find ways to help pet owners even when the interaction does not result in a clinic visit.
Keep queue-management software organized and accurate so the clinical team’s workday flows smoothly.
Contribute to a supportive, accountable, and collaborative team.