Client Care Coordinator
About The Position
The Client Care Coordinator supports client care coordination and day-to-day operations across Mainspring Recovery. The role is a central point of communication among clinical teams, operations, insurance partners, and external providers, helping ensure clients are scheduled, prepared for, transported to when applicable, and able to attend assigned virtual and in-person appointments. This fast-paced, collaborative, on-site position requires strong organization, attention to detail, and management of multiple priorities. The coordinator supports appointment readiness, transportation, medication coordination, insurance follow-up, and cross-department communication to promote continuity of care and smooth daily operations. It is a direct-care, client-facing role involving frequent interaction with clients and staff, movement throughout the facility and community, and driving independently and with clients or staff. The stated regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; occasional evenings or weekends may be required based on program needs. The role requires a high school diploma or equivalent and demonstrated ability to coordinate schedules, logistics, and communication across multiple departments. Working knowledge of general medical and insurance terminology is preferred. Mainspring may conduct job-related background checks, drug testing, TB testing, and verification of employment history and/or references before employment.
Requirements
- High school diploma or equivalent.
- Demonstrated ability to coordinate schedules, logistics, and communication across multiple departments.
- Strong organizational, time-management, and multitasking skills.
- Clear verbal and written communication skills.
- Ability to maintain professionalism and confidentiality in a healthcare environment.
- Ability to work independently while collaborating effectively within a team.
- Ability to work on-site and regularly move throughout the facility and community for transportation and coordination needs.
- Ability to drive independently and with clients or staff.
Nice To Haves
- Working knowledge of general medical and insurance terminology.
Responsibilities
- Coordinate and ensure clients are prepared for and attend assigned virtual and in-person appointments.
- Transport clients to and from medical, clinical, and ancillary appointments as assigned.
- Assist with medication coordination, including pharmacy pickups and timely delivery to appropriate staff.
- Communicate with insurance providers about authorizations, denials, and coverage-related questions.
- Track, document, and communicate insurance authorization issues and denials to clinical, utilization management, and leadership teams.
- Liaise among clients, clinical teams, operations, and administrative departments to support clear, timely communication.
- Maintain accurate scheduling, tracking, and coordination records related to appointments and client movement.
- Support day-to-day health unit operations to promote efficient workflow and minimize disruption to client care.
- Maintain confidentiality and comply with HIPAA, organizational policies, and professional standards.
- Collaborate with department leaders to anticipate needs, resolve issues, and support continuity of services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
