Client Coordinator

Eihab Human Services•Springfield Gardens, NY

About The Position

The Client Coordinator oversees the operations and services of a specific day program, ensuring compliance with state and federal regulations, agency policies and procedures, and the agency’s mission. The role provides leadership, direction, and training to staff and supervises the habilitation and development of people with developmental disabilities. Using an Interdisciplinary Team (IDT) approach, the Client Coordinator develops and coordinates strategies and services that support each individual’s Personal Plan and related habilitation plans, and ensures that team recommendations are implemented by all service providers. The Client Coordinator coordinates with program staff, clinicians, families, advocates, care managers, and community providers to integrate individual and day program services and maintain a therapeutic environment that supports participants’ health, safety, rights, and well-being. The role develops, reviews, and updates Life Plans and related records; monitors and documents individual progress; provides technical assistance and training to staff; and reports compliance concerns and corrective actions to the Supervisor. The Client Coordinator also participates in clinical and incident reviews, human rights committee meetings, audits, and other meetings as directed, and may chair Life Plan meetings on behalf of the agency as scheduling allows.

Requirements

Associate degree in a human service-related field or equivalent credits, with four to six years of work experience in OPWDD serving the intellectually and developmentally disabled population; or a high school diploma/GED with seven to ten years of such experience.
Experience working with individuals with intellectual or developmental disabilities and/or mental illness.
Proven experience managing teams.
Ability to interact professionally and ethically with individuals and staff, understand and implement service plans, and complete required documentation clearly, legibly, and on time.
Ability to handle confidential information in the strictest manner, multitask, analyze problems, and determine corrective measures.
Ability to take initiative, work independently in an organized manner, collaborate effectively as part of a team, and work in a fast-paced environment.
Ability to prioritize, manage, and complete tasks and projects with tight deadlines.
Successful completion of agency- and supervisor-assigned training, which may include SCIP, AMAP, and CPR/First Aid certifications; familiarity with OPWDD regulations.
Valid, unrestricted New York State driver’s license in accordance with agency standards.
Knowledge of basic human physical and psychological needs, health and safety precautions, simple nursing care, first aid, behavior management, and personal and environmental hygiene.
Ability to write professional, objective progress and behavior reports and to observe, record, and report participants’ behavior, attitude, and physical condition.
Ability to use computers and other electronic equipment, read and comprehend technical training manuals, and follow written and oral instructions.
Ability to interact with individuals, community members, and treatment-team members; be supportive, patient, and a team player.
Ability to learn basic operation and maintenance of adaptive equipment.
Ability to obtain First Aid/CPR certification and Medication Administration Training.

Nice To Haves

Bachelor’s degree in a human service-related field with three to five years of work experience in OPWDD serving the intellectually and developmentally disabled population.
Previous experience in a Day Support Program for individuals with an intellectual or developmental disability, or in a special education teaching/learning environment.
Previous experience in the care, training, habilitation, and development of individuals with an intellectual or developmental disability or with intellectual/developmental disability and mental illness.

Responsibilities

Maintain and update each individual’s Day Habilitation Plan and other habilitation plans as needed.
Attend Individualized Service Plan/Life Plan meetings, applicable reviews, staff meetings, and Interdisciplinary Team meetings.
Develop individual goals, monitor progress, review progress daily, trend data monthly, document outcomes, and make appropriate recommendations.
Assist individuals and their advocates in obtaining services outlined in the Day Habilitation Plan.
Complete monthly progress notes and Client Coordinator summaries for monthly, semi-annual, and annual reviews; submit reviews to Care Managers as required.
Identify training needs for Direct Support Professionals and train staff on Day Habilitation Plans to support appropriate implementation.
Address issues raised by individuals’ parents and communicate relevant issues involving parents, families, advocates, or residential staff to management.
Conduct routine program observations to assess goal implementation and individuals’ responses to services.
Conduct program compliance reviews; monitor general events and incidents; review records and documentation; identify risks; and develop corrective plans to protect individuals’ health and safety.
Maintain program records, including Life Plans, Staff Actions, IPOP, assessments, Level of Care, and DDP2, and ensure consistency with related clinical plans such as PONS and BSP.
Evaluate individuals’ strengths and needs and develop habilitation plans to build personal and life skills.
Develop and supervise implementation of Staff Action Plan/Day Program Habilitation Plan goals and the Individualized Protective Oversight Plan.
Review IDT summaries, reports, and recommendations to ensure implementation and follow-up.
Maintain effective communication and follow-up with individuals’ teams, staff, families, Care Managers, Behavior Intervention Specialists, nurses, residences, treatment centers, and other agency programs to support continuity of care.
Complete addenda and changes to Day Program Habilitation Plans as agreed by the team; review and update IPOP, assessments, and other plans as needed, and ensure timely annual evaluations and assessments.
Participate in internal audits, review deficiencies with the IDT, and follow up with appropriate parties.
Ensure Life Plans, Staff Actions, monthly notes, and daily service documentation comply with OPWDD and OMIG requirements.
Review weekly billing, approve service documentation, and submit it for billing processes.
Notify team members, parents, guardians, relatives, and day programs about meetings, reviews, and habilitation changes affecting individuals.
Assist the Program Coordinator with leading team meetings and with admissions and discharge procedures, including meetings, evaluations, and program documentation.
Coordinate development, periodic evaluation, and review of each individual’s plan of care, and supervise delivery of related training and rehabilitative services.
Document monthly and/or semi-annual progress, lack of progress, or regression against established goals and objectives in measurable terms.
Remain familiar with assigned individuals’ plans, protocols, current status, and relevant family or agency interactions.
Maintain a consistent record-keeping system that supports confidentiality and company standards.
Enforce Company Policies and Procedures and support the organization’s mission and vision.
Report program compliance issues, noncompliance, and remedial actions to the Supervisor; request support or direction when needed.
Participate in clinical reviews, incident reviews, human rights committee meetings, and other meetings as directed by the Supervisor.
Perform other related duties as requested by the Supervisor.