Client Coordinator

Elase • Houston, TX

17h • Onsite

About The Position

The Client Coordinator supports Elase Med Spas and helps deliver a best-in-class client experience. The role manages point-of-sale processes, inbound communications, scheduling, membership sales and maintenance, and the end-to-end appointment flow. It also includes nightly reporting, cash and transaction management, administrative support, and responsibility for the full client care experience. The position reports to the General Manager and is onsite at the Bunker Hill Elase MedSpa, working 30–40 hours per week depending on spa needs. Availability is required during spa operating hours, including nights, weekends, and federal holidays, as well as occasional company-sponsored events and training.

Requirements

• High school diploma.
• At least 2 years of customer service experience.
• Excellent teamwork and ability to thrive in a team environment.
• Strong multitasking and prioritization skills, with a focus on client experience and accuracy.
• Excellent written, verbal, and interpersonal communication skills.
• Computer and phone proficiency, including technical knowledge of software and applications such as MS Office Suite and HubSpot.
• Ability to learn modern technologies quickly.
• Genuine interest in the aesthetics industry.
• Ability to routinely move around the spa.
• Availability to work during spa operating hours, including nights, weekends, and federal holidays, and to attend occasional company-sponsored events and training.

Nice To Haves

• Associate degree or higher.
• Experience in the aesthetics or beauty industry.
• Experience with Zenoti.
• Experience in a medical office.

Responsibilities

• Provide best-in-class client service.
• Oversee the spa’s full point-of-sale functions.
• Answer inbound communications and convert prospective inquiries into consultations.
• Maintain a professional work environment and follow internal medical privacy and compliance policies.
• Manage the client appointment lifecycle, including reminders, check-in, cancellations, and rebooking.
• Maintain client memberships, including selling memberships, addressing concerns, and serving as a subject matter expert on the membership model.
• Work with the General Manager to meet sales goals and key performance indicators.
• Create a welcoming environment and meet client service standards in every interaction.
• Support the spa with administrative and office tasks.
• Perform opening and closing procedures.
• Handle client concerns and escalations professionally, escalating as needed.
• Maintain an understanding of Elase products and services.
• Report incidents involving clients.
• Assist with other duties as assigned by management.

Benefits

• 401(k) with company match.
• Paid time off and paid holidays.
• Health, dental, and vision insurance with company contributions toward premiums.
• Voluntary benefits.
• Free and discounted services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED