Veterinary Client Service Representative
About The Position
Nashville Veterinary Specialists & Animal Emergency (NVS) is seeking a full-time Client Service Representative to support clients, patients, and medical teams in a fast-paced specialty and emergency veterinary hospital in Nashville, Tennessee. The role provides front-line customer service and administrative support, helping clients through their visits and contributing to efficient hospital operations and compassionate client service. The schedule is three 12-hour shifts, Friday through Sunday, from 7:00 AM to 7:00 PM. Two holidays per year are required. After training, the employee must participate in weekend anesthesia on-call duties and specialty weekend sign-ups. The position pays $18–$27 per hour based on experience, with a $4.50-per-hour shift differential after 6:00 PM and on weekends. NVS describes its workplace as a collaborative specialty and emergency veterinary hospital where employees work alongside experienced veterinary professionals. The hospital is newly renovated and expanded, and the organization encourages team members to learn, grow, and develop their skills.
Requirements
- Previous customer service experience is required.
- Strong communication skills and the ability to interact professionally with clients, teammates, and medical staff.
- Strong organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment while maintaining accuracy.
- Positive, team-focused attitude and ability to adapt to changing hospital needs.
- Ability to remain calm and professional during challenging client interactions.
- Flexibility to work beyond scheduled hours when necessary.
- Ability to participate in weekend anesthesia on-call and specialty weekend scheduling requirements.
- Passion for providing excellent service to pets, clients, and veterinary teams.
- Fluent English speaking and reading skills are required.
Nice To Haves
- Veterinary or medical reception experience is preferred.
Responsibilities
- Welcome clients, assist with paperwork, and provide guidance throughout their visit.
- Provide customer service in person, over the phone, and through email.
- Perform administrative tasks, including data entry, appointment scheduling, and medical record updates.
- Maintain accurate client and patient information.
- Manage faxes, emails, and incoming requests to support hospital communication.
- Maintain a clean, organized, and welcoming lobby.
- Manage financial processes, including maintaining the cash drawer and assisting with client transactions.
- Address client questions and concerns professionally and empathetically.
- Collaborate with veterinary team members to support efficient hospital operations.
- Participate in team meetings and contribute ideas to improve client and patient experiences.
- Assist with on-call duties after successfully completing training.
- Participate in weekend anesthesia on-call and specialty weekend sign-up requirements after training.
Benefits
- Medical, dental, and vision insurance plans
- Paid time off
- Short-term and long-term disability insurance and life insurance
- 401(k) retirement planning with employer match
- Employee pet product and service discounts
- Continuing education allowance
- Scholarship and sponsorship program through Penn Foster
- Licensure renewal and out-of-state licensure transfer reimbursements
- Uniform allowance
- Cell phone discount
- YMCA corporate memberships
- Team-building and volunteer events
- Career development strategies
- $4.50-per-hour shift differential after 6:00 PM and on weekends
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
