Veterinary Receptionist / Client Service Representative
About The Position
Melrose Veterinary Hospital is seeking an outgoing Veterinary Receptionist to serve as the welcoming face of its hospital. This fast-paced, full-time position focuses on creating exceptional client experiences and building trust through compassionate service. The receptionist manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services. The role offers a flexible 5/8 or 4/10 schedule, with availability needed Monday through Saturday. The hospital is a small-animal practice in Vista, California, with five doctors and three RVTs providing care for dogs and cats. Its 2,100-square-foot facility includes four exam rooms and approximately 20 kennels, as well as digital X-ray, digital dental radiography, ultrasound, and laser therapy equipment. The practice has no on-call or emergency requirements.
Requirements
- At least one year of experience in veterinary customer service or a reception role.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience working with veterinary practice management software; Shepherd is preferred.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle multi-line phones while assisting clients in person.
- Process transactions and maintain financial records accurately.
- Provide clients with essential information about hospital services.
- Coordinate appointments and calendars.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
