Veterinary Receptionist / Client Service Representative

Western Veterinary Partners • Gilbert, AZ

2d • $16 - $19

About The Position

Little Critters Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of the hospital. This fast-paced role creates exceptional client experiences and builds trust through compassionate service while managing appointments and daily patient flow, handling multi-line phones and in-person interactions, processing transactions, and providing clients with essential information about services for dogs, cats, and exotic pets. The ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment where clients and their pets are treated like family.

The position offers a full-time or part-time flexible 5 x 8 schedule, Monday through Friday, with some Saturday half-day coverage and no on-call requirements. Compensation is $16–$19 per hour. Little Critters is a three-doctor practice in Gilbert, Arizona, providing medical, surgical, and dental care for dogs, cats, and exotic pets. The hospital has a seven-exam-room facility and a supportive, collaborative team that mentors staff and encourages growth in veterinary careers.

Requirements

• At least 1 year of experience in customer service, reception, or a client-facing role.
• Ability to manage a multi-phone-line system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
• Positive attitude and willingness to collaborate with a team.
• Ability to remain calm, professional, and solution-oriented during busy periods.

Nice To Haves

• Previous veterinary receptionist or healthcare-related front-desk experience.
• Experience working with veterinary practice management software, especially Avimark.

Responsibilities

• Create exceptional client experiences and build trust through compassionate service.
• Manage appointments and daily patient flow.
• Handle a multi-line phone system and in-person client interactions.
• Process transactions.
• Provide clients with essential information about hospital services.
• Provide professional, compassionate service during routine and emotionally sensitive situations.

Benefits

• Medical, dental, and vision insurance, with HSA options.
• Life insurance and disability coverage.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• Paid time off in accordance with site policy and applicable law.
• Personal pet discount.
• Uniform allowance.
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed