Veterinary Receptionist / Client Service Representative
About The Position
Cicero Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of the hospital. The role focuses on creating exceptional client experiences through compassionate service, building trust, managing appointments and daily patient flow, handling multi-line phones and in-person interactions, processing transactions, and providing clients with essential information about the clinic’s services. The ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment. Veterinary or medical office experience is ideal, but candidates with other customer service backgrounds who learn quickly and care about people and pets are also considered. This is a full-time position with a flexible schedule of either four 10-hour days or five 8-hour days, Monday through Friday. Friday mornings are required. There are no on-call requirements. Compensation is $17.50–$18.50 per hour. The clinic describes a collaborative approach to patient care, supported by veterinarians, Client Service Representatives, Veterinary Assistants, LVTs, and a management team, and emphasizes individual attention and investing in employees as people.
Requirements
- At least 1 year of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Availability for a Monday–Friday schedule, with Friday mornings required.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience working with veterinary practice management software, especially Avimark.
- Experience scheduling appointments and coordinating calendars.
- Customer service experience in other settings is considered for candidates who are quick learners and genuinely care about people and pets.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle multi-line phones and in-person client interactions.
- Process transactions and accurately maintain financial records.
- Provide clients with essential information about clinic services.
- Collaborate with the clinic team to support patient care and customer service.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
