Veterinary Receptionist / Client Service Representative
About The Position
Pine Woods Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of the hospital. This fast-paced, full-time role focuses on creating exceptional client experiences, building trust through compassionate service, managing appointments and daily patient flow, handling multi-line phones and in-person interactions, processing transactions, and providing clients with essential information about hospital services. The position offers a flexible schedule with a variety of shift times and durations. Availability is needed Monday through Friday and for rotating Saturday shifts from 8 a.m. to noon; the typical rotation is one to two Saturday shifts per month. Compensation is $17–$19 per hour. The receptionist works in a progressive, seven-doctor animal hospital with a close-knit, long-tenured team and a two-building campus that includes a Wellness Center and a Surgery & Rehabilitation Center. The hospital offers services including acupuncture, rehabilitation therapy, dentistry with full-mouth radiographs, and complex soft-tissue surgery. The role collaborates with licensed veterinary technicians, experienced assistants, and doctors with diverse clinical interests in a hospital that prioritizes efficiency, communication, and high-quality care.
Requirements
- At least one year of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time-management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience working with veterinary practice management software, especially Avimark.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle multi-line phone calls and in-person client interactions.
- Process transactions and maintain financial records accurately.
- Provide clients with essential information about hospital services.
- Collaborate with the hospital team and remain professional and solution-oriented during busy periods.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
