Veterinary Receptionist / Client Service Representative
About The Position
Boulevard Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of its hospital. The role focuses on creating exceptional client experiences through compassionate service, building trust, managing appointments and daily patient flow, handling multi-line phones and in-person interactions, processing transactions, and sharing essential information about the hospital’s services. The reception team is described as close-knit, loyal, and grounded in long-standing relationships with clients and colleagues. The position is based at a four-doctor small animal practice in Raleigh, North Carolina, with a recently remodeled facility and a broad clinical service offering. This position may be full-time or part-time, with flexible scheduling options. Availability is needed Monday through Friday between 7:30 AM and 6:00 PM, plus a rotating Saturday shift from 9:00 AM to 10:00 AM for boarding pick-up and drop-off. There are no Sunday shifts or on-call requirements. Compensation is $16 to $19.50 per hour.
Requirements
- At least 1 year of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-phone line system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Availability Monday through Friday between 7:30 AM and 6:00 PM, and for a rotating Saturday shift from 9:00 AM to 10:00 AM.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience with veterinary practice management software, especially Avimark.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle a multi-line phone system while assisting clients in person.
- Process transactions and maintain financial records accurately.
- Provide clients with essential information about hospital services.
- Collaborate with the team and remain calm, professional, and solution-oriented during busy periods.
Benefits
- Medical, dental, and vision insurance for full-time team members.
- Life insurance and disability coverage.
- Employee Assistance Program (EAP).
- 401(k) with company match.
- Paid time off in accordance with site policy and applicable law.
- Personal pet discount.
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
