Veterinary Receptionist / Client Service Representative
About The Position
Cornerstone Animal Hospital is seeking an outgoing Veterinary Receptionist to be the welcoming face of the hospital. This fast-paced, full-time role focuses on creating exceptional client experiences and building trust through compassionate service. The receptionist manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services. The schedule requires availability Monday through Friday and rotating Saturdays. The client service team works three weekdays in 10-hour shifts and rotating Saturdays in 7-hour shifts. Compensation is $17–$19 per hour for each hour worked. Cornerstone Animal Hospital is a well-established, two-doctor small animal practice serving North Richland Hills and nearby communities. It treats canine and feline patients and provides general and urgent care. The practice describes itself as supportive and close-knit, with a diverse medical caseload, long-tenured staff, a strong team culture, and opportunities for learning and professional development.
Requirements
- At least 1 year of experience in a customer service, reception, or client-facing role.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time management skills.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Availability Monday through Friday and rotating Saturdays.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle multi-line phone calls and in-person client interactions.
- Process transactions.
- Provide clients with essential information about hospital services.
- Collaborate with the client service team.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
