Veterinary Receptionist / Client Service Representative
About The Position
Cherry Grove Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. For more than 40 years, Cherry Grove Animal Hospital has been offering a full range of services to Southwest Ohio companion pets: surgery, dentistry, feline boarding, wellness exams, and more! We have great team longevity (most of our support staff has been with us for more than 8 years!) and we strive to provide our team and clients a positive environment they enjoy spending time at. We are a great combination of modern medical care, personalized attention, and extraordinary service. We have modern equipment, and our team is encouraged to stay current on industry advancements. As you consider your career goals, keep in mind how an opportunity with Cherry Grove Animal Hospital will help you achieve your aspirations.
Requirements
- 1+ years of experience in veterinary clinic experience required
- Ability to manage a multi-phone line system while assisting in-person clients
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Nice To Haves
- Experience working with veterinary practice management software, especially Covetrus Pulse, preferred
- Experience scheduling appointments and coordinating calendars preferred
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Benefits
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
- Limited benefits for part-time team members may be available in accordance with company policy and state law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
