Veterinary Receptionist/Client Service Representative
About The Position
FMA Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of the hospital. In this fast-paced role, the employee creates exceptional client experiences and builds trust through compassionate service. The position manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services. The ideal candidate is friendly, detail-oriented, highly organized, and comfortable working in a team-focused customer service environment. This full-time position requires availability Monday through Friday between 7 a.m. and 7 p.m., as well as rotating Saturdays between 8 a.m. and 5 p.m. Compensation is $18–$20 per hour. FMA Animal Hospital is preparing to relocate to a brand-new, state-of-the-art facility in Westwood, Kansas. The hospital is a soon-to-be five-doctor practice offering preventive care, diagnostics, dentistry, surgery, and wellness care in a collaborative environment focused on personalized veterinary care and professional growth.
Requirements
- At least one year of experience in a customer service, reception, or client-facing role.
- Strong organizational and time-management skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Proactive approach to finding tasks during slower periods.
- Availability Monday through Friday between 7 a.m. and 7 p.m. and for rotating Saturdays between 8 a.m. and 5 p.m.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
Responsibilities
- Welcome clients and provide compassionate, professional service, including during emotionally sensitive situations.
- Manage appointments and daily patient flow.
- Handle multi-line phones and in-person client interactions.
- Process transactions.
- Provide clients with essential information about hospital services.
- Collaborate with the team and remain calm, professional, and solution-oriented during busy periods.
- Proactively find tasks to complete during slower periods.
Benefits
- Medical insurance with HSA options
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
